📍 BAPTIST HEALTH BROOKWOOD HOSPITAL — 2010 BROOKWOOD MEDICAL CTR DR, BIRMINGHAM AL, 35209
Sep 4, 2025 → Apr 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (98 biz days late)
Active: 138 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 30, 2025
18 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 7, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 7 → Oct 13, 2025
3 business days (counted)
Running total: 8 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Oct 13 → Jan 5, 2026
55 business days (counted)
Running total: 63 of ? biz days used
53d
▶ Clock Running
Status: Reschedule
Jan 5 → Mar 23, 2026
53 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Entered
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 116 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Mar 23 → Apr 20, 2026
20 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 137 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 138 of ? biz days used
Created: Sep 4, 2025Completed: Apr 22, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Sep 30
Ready for Release
⏸ Paused
18
—
Sep 30 → Oct 7
Scheduled
▶ Running
5
5
Oct 7 → Oct 13
Reschedule
▶ Running
3
8
Oct 13 → Jan 5
Scheduled
▶ Running
55
63
Jan 5 → Mar 23
Reschedule
▶ Running
53
116
Mar 23 → Mar 23
Entered
▶ Running
0
116
Mar 23 → Apr 20
Ready for Scheduling
▶ Running
20
136
Apr 20 → Apr 21
Scheduled
▶ Running
1
137
Apr 21 → Apr 22
Tech On Site
▶ Running
1
138
Dispatch0.0d
Holding19.0d (excluded)
Coordinators141.1d
Field Work0.8d
Billing12.0d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
19.0 days
Coordinators
141.1 days
Over SLA
Field Work
0.8 days
Billing
12.0 days
Over SLA
Created: Sep 4, 2025
Due: Oct 31, 2025
Completed: Apr 22, 2026 (172 days late)
📅
156.0 daysTotal Age
⏱️
55.0d in ScheduledLongest Stage
🔄
18 transitionsStatus Changes
⚠️
139.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
17 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bruce Ballard — scheduling delays attributed to technician, not coordinators
Visit 1Oct 7, 2025
Visit 2Jan 5, 2026
Visit 3Apr 21, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay55.0 days stuck in "Scheduled"
⏱️
Total Delay139.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.0d
Scheduled
62.7d / 2.0d SLA
Reschedule
57.8d / 2.0d SLA
Ready for Scheduling
20.6d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
11.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/20/2026 RHarris - Fady M. Sent email to ethan.nelson@orlandohealth.com today asking for status on whether the device has already been repaird and stressed importance of remediation.
04/15/2026 RArnold - Called 205-358-5644 for Ethan. Left a message. Sending email to see if he has been able to check if the device has been repaired.
04/07/2026 RArnold - Called 205-358-5644 for Ethan. They switched systems so he could not pull it up. He is going to go physically check the device and call me back. Notes per Sam "10/07/2025 Sam Biddie– [Heater doors not closing after tightening screws. Need FMI kit 5700583 to repair device]"
03/23/2026 RArnold - Removed from Sam. Please schedule with customer
01/05/2026 – Sam Biddie [Bed was in use and could not be accessed]. 12/16/2025 EMartin updating scheduled per Fady kit has been shipped to FSE will go onsite once kit rcvd 11/18/2025 EMartin sent email to Ethan advising FSE onsite Monday 11/24/25 to complete door replacement per Fady he will ship part to FSE 10/07/2025 Sam Biddie– [Heater doors not closing after tightening screws. Need FMI kit 5700583 to repair device] 09/30/2025 EMartin called 205-358-5644 / Ethan stated he is working with getting his director to confirm devices advised we are looking to send FSE onsite next week to start devices Ethan stated that will work and will reply to email with what devices they have onsite sent confirmation email to ethan.nelson@orlandohealth.com 09/29/2025 Mklose called 205-358-5644 for Ethan, ethan.nelson@orlandohealth.com sent email... 09/08/2025 MHamersley - called 205-222-7809, spoke to Matthew Scott, he said to call Ethan, 205-358-5644, call went to VM/LM
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📧
Check for Repsponse to Fady's email regarding urgency to Ethan
Completed Apr 20, 2026
Fady sent email stressing importance of confirming device status to ethan.nelson@orlandohealth.com
📞
Live Call_ Left Message
Completed Apr 15, 2026
04/15/2026 RArnold - Called 205-358-5644 for Ethan. Left a message. Sending email to see if he has been able to check if the device has been repaired.
📞
Live Call_ Asked to Call Back
Completed Apr 7, 2026
04/07/2026 RArnold - Called 205-358-5644 for Ethan. They switched systems so he could not pull it up. He is going to go physically check the device and call me back. Notes per Sam "10/07/2025 Sam Biddie– [Heater doors not closing after tightening screws. Need FMI kit 5700583 to repair device]"
Work Order: WO-01301233
Account: GE Healthcare FMI
Customer Case Number: 1-555654456056
Location: BAPTIST HEALTH BROOKWOOD HOSPITAL
Address: 2010 BROOKWOOD MEDICAL CTR DR, BIRMINGHAM, AL 35209
Manufacturer:
Model #: Giraffe OmniBed
Serial #: HDGQ50884
Contact Name: Ethan Nelson
Contact Phone: 205-3
Work Order: WO-01301233
Account: GE Healthcare FMI
Customer Case Number: 1-555654456056
Location: BAPTIST HEALTH BROOKWOOD HOSPITAL
Address: 2010 BROOKWOOD MEDICAL CTR DR, BIRMINGHAM, AL 35209
Manufacturer:
Model #: Giraffe OmniBed
Serial #: HDGQ50884
Contact Name: Ethan Nelson
Contact Phone: 205-3
JFIF
HDGQ50884 Left
Apr 21, 2026
JFIF
HDGQ50884 Right
Apr 21, 2026
JFIF
HDGQ50884 Close
Apr 21, 2026
JFIF
HDGQ50884 Open
Apr 21, 2026
JFIF
HDGQ50884 SN
Apr 21, 2026
Timeline
📋
Work Order Created Sep 4, 9:33 AM
Work Order:WO-01301233
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:55 AM