Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301328 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Sep 4, 2025 → Jan 7, 2026

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Jan 7)
⏸ 38d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 26.0d
Holding 29.0d (excluded)
Coordinators 41.2d
Billing 18.3d
✗ SLA Missed
Dispatch
26.0 days
Over SLA
Holding (excluded from total)
29.0 days
Coordinators
41.2 days
Over SLA
Billing
18.3 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Jan 7, 2026 (37 days late)
📅
90.0 days Total Age
⏱️
20.0d in Entered Longest Stage
🔄
21 transitions Status Changes
⚠️
79.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 20.0 days stuck in "Entered"
⏱️
Total Delay 79.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
26.0d / 0.5d SLA
Ready for Release
29.0d
Scheduled
29.2d / 2.0d SLA
Assigned
12.0d / 0.5d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
18.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer
🔍 Technician Findings
good working conditions
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301328
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
▶
3 Status: Ready for Scheduling Sep 29, 9:36 AM
Status: Ready for Scheduling → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:48 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
🚨 10.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:39 AM
From: Scheduled
To: Entered
Duration in Previous: 22d 1h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 7d 0h
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 8:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
🚨 12.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:07 AM
From: Scheduled
To: Entered
Duration in Previous: 15d 2h
🚨 20.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
🚨 11.0 business days
👷
▶
3 Technician Assigned Jan 7, 1:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 4h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-07T13:00:00.000+0000
⏱️
▶
2 4x Labor Added Jan 7, 3:16 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 18m, 0m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 15, 12:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 21h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 19, 12:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 20, 1:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 2:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Entered
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Jan 7, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (5)

Name Type Status Qty Amount Date
WL-03056441 Labor Open 1.5 $450.00 Jan 7, 3:16 PM
WL-03056442 Labor Open 1 $100.00 Jan 7, 3:16 PM
WL-03056443 Expenses Open 1 $0.00 Jan 7, 3:16 PM
WL-03056444 Travel Open 57 $0.00 Jan 7, 3:16 PM
WL-03066244 Labor Open 0.016666666666667 $38.00 Jan 15, 12:16 PM

Details