Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301330 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Sep 4, 2025 → Apr 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (69 biz days late)
Active: 126 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
15d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 21, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 20 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Oct 28 → Dec 18, 2025
34 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 54 of ? biz days used
59d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Mar 17, 2026
59 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 27, 2026
8 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 122 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 30 → Apr 2, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 122 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 2 → Apr 2, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 8, 2026
4 business days (counted)
Running total: 126 of ? biz days used
Created: Sep 4, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Oct 21 Scheduled ▶ Running 15 15
Oct 21 → Oct 28 Entered ▶ Running 5 20
Oct 28 → Dec 18 Assigned ▶ Running 34 54
Dec 18 → Dec 18 Entered ▶ Running 0 54
Dec 18 → Mar 17 Ready for Scheduling ▶ Running 59 113
Mar 17 → Mar 27 Scheduled ▶ Running 8 121
Mar 27 → Mar 30 Entered ▶ Running 1 122
Mar 30 → Apr 2 Ready for Release ⏸ Paused 3 —
Apr 2 → Apr 2 Scheduled ▶ Running 0 122
Apr 2 → Apr 2 Entered ▶ Running 0 122
Apr 2 → Apr 2 Ready for Release ⏸ Paused 0 —
Apr 2 → Apr 2 Entered ▶ Running 0 122
Apr 2 → Apr 8 Scheduled ▶ Running 4 126
Dispatch 7.5d
Holding 21.8d (excluded)
Coordinators 124.4d
Billing 35.2d
✗ SLA Missed
Dispatch
7.5 days
Over SLA
Holding (excluded from total)
21.8 days
Coordinators
124.4 days
Over SLA
Billing
35.2 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Apr 8, 2026 (128 days late)
📅
147.0 days Total Age
⏱️
59.6d in Ready for Scheduling Longest Stage
🔄
46 transitions Status Changes
⚠️
140.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 59.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 140.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.5d / 0.5d SLA
Ready for Release
21.8d
Scheduled
29.8d / 2.0d SLA
Assigned
35.0d / 0.5d SLA
Ready for Scheduling
59.6d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
35.0d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 - ARuby - rescheduling for 4/7

04/02/2026 - ARuby - Reassigning to Michael Steencken 04/01/2026- ARuby - Dispatching WO to Rick Charles sent email to lcarr@christianacare.org

🔧 Work Performed
complete
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301330
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
👷
▶
3 Technician Assigned Sep 29, 10:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 25d 0h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:48 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:39 AM
From: Scheduled
To: Entered
Duration in Previous: 22d 0h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 7d 0h
🚨 35.0 business days
🆕
Status: Entered by Rich Fosbury Dec 18, 2:19 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 51d 4h, 0m
🚨 60.0 business days
🗓️
▶
3 Status: Scheduled Mar 17, 3:54 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Michael Steencken
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-20T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Autumn Ruby Mar 27, 4:15 PM
From: Scheduled
To: Entered
Duration in Previous: 10d 0h
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Mar 30, 2:00 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 21h
⏳ 4.0 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 2, 9:19 AM
Scheduled For: 2026-04-06T12:00:00.000+0000
👷
▶
2 Technician Assigned Apr 2, 9:31 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 19h
🆕
▶
2 Status: Entered Apr 2, 5:01 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Autumn Ruby
From: Entered
To: Ready for Release
Duration in Previous: 3m
🆕
▶
3 Status: Entered Apr 2, 5:20 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-09T12:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 6, 3:52 PM
Scheduled For: 2026-04-07T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Apr 8, 5:30 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏱️
▶
2 Labor Added Apr 9, 10:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 48m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 10:23 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Apr 10, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 13, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review Apr 14, 8:47 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 15, 8:50 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Apr 16, 8:51 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 17, 11:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 20, 9:24 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Apr 20, 10:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Apr 21, 9:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Apr 22, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Apr 23, 8:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 24, 8:59 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 9:42 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Timothy Amburgey Apr 28, 9:50 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 12:57 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 3h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 30, 11:35 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 37m, 0m
💵
Status: Billing Review by Timothy Amburgey May 1, 9:16 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 39m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 9:53 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 0h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Ready for Scheduling
Duration: 59.6 business days (threshold: 1.0 business days)
Exceeded by 58.6 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Apr 7, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-260981

Work Details (3)

Name Type Status Qty Amount Date
WL-03178359 Labor Open 2 $0.00 Apr 8, 5:30 PM
WL-03178360 Labor Open 1 $100.00 Apr 8, 5:30 PM
WL-03179304 Labor Open 0.016666666666667 $38.00 Apr 9, 10:17 AM

Details