Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301393 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JACKSON MADISON COUNTY GENERAL HOSPITAL — 620 SKYLINE DR, JACKSON TN, 38301

Sep 4, 2025 → Nov 12, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 10)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (20d early)
Dispatch 0.1d
Holding 18.0d (excluded)
Coordinators 31.7d
Field Work 2.9d
Billing 14.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
18.0 days
Coordinators
31.7 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
14.4 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 12, 2025 (18 days early)
📅
50.0 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
43.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Completed
2.9d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
14.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to joseph.donovan@agilitihealth.com, advising FSE onsite Monday 11/10/25 to start devices 09/09/2025 Mklose rcvd email from Joe, Confirmed all devices, ready to schedule... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, Agility, press 1 for BioMed, Rob xfer to BioMed, David gave phone to Joe Donovon, Clinical Manager- joseph.donovan@agilitihealth.com, 410-591-9150. POC. ...09/29/2025 MKlose, called 713-541-5000, xfer to engineering, they said call biomed/agility. ... 09/29/2025 MKlose, called 713-541-5000, xfer to Engineering, xfer was unsuccesful. ... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, call went to Agility, press 1 for bio med, spoke to Rob, he adv he is not who we need to speak with. xfer call and it was disconnected. ... 09/11/2025 MHamersley - called 731-541-5000, xfer to Bio Med, call went to Agility, press 1 for bio med, call went to VM/LM
🔧 Work Performed
Template Name: FMI32097_Code 1M_ Screw_Disen Template Description: FMI32097_ Code 1M_ Screw_Disen Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and found shoulder screw disengaged. Screw tightened per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301393
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 10:45 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 0h
🚨 29.0 business days
👷
▶
3 Technician Assigned Nov 6, 1:37 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Nov 10, 11:54 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 3d 22h
⏱️
4x Labor Added Nov 10, 4:47 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 1
⏳ 1.9 business days
💵
2x Expenses Added Nov 11, 4:51 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Nov 12, 12:16 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 2d 0h
⏱️
Labor Added Nov 12, 2:31 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 12, 2:37 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 19, 11:44 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 21h
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 11:53 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 10, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (13)

Name Type Status Qty Amount Date
WL-03002015 Labor Open 4 $0.00 Nov 10, 11:54 AM
WL-03002016 Labor Open 1 $100.00 Nov 10, 11:54 AM
WL-03002017 Travel Open 214 $0.00 Nov 10, 11:54 AM
WL-03002425 Labor Open 0.25 $100.00 Nov 10, 4:47 PM
WL-03002426 Expenses Open 1 $180.35 Nov 10, 4:47 PM
WL-03002427 Expenses Open 1 $0.00 Nov 10, 4:47 PM
WL-03002428 Travel Open 5 $0.00 Nov 10, 4:47 PM
WL-03003710 Expenses Open 1 $180.35 Nov 11, 4:51 PM
WL-03003711 Expenses Open 1 $0.00 Nov 11, 4:51 PM
WL-03004535 Labor Open 4 $0.00 Nov 12, 12:16 PM
WL-03004536 Expenses Open 1 $0.00 Nov 12, 12:16 PM
WL-03004537 Travel Open 219 $0.00 Nov 12, 12:16 PM
WL-03004789 Labor Open 0.016666666666667 $38.00 Nov 12, 2:31 PM

Details