Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301394 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JACKSON MADISON COUNTY GENERAL HOSPITAL — 620 SKYLINE DR, JACKSON TN, 38301

Sep 4, 2025 → Nov 11, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 11)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 0.1d
Holding 18.0d (excluded)
Coordinators 32.7d
Field Work 0.0d
Billing 15.2d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
18.0 days
Coordinators
32.7 days
Over SLA
Field Work
0.0 days
Billing
15.2 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 11, 2025 (19 days early)
📅
49.0 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
42.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
15.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to joseph.donovan@agilitihealth.com, advising FSE onsite Monday 11/10/25 to start devices 09/09/2025 Mklose rcvd email from Joe, Confirmed all devices, ready to schedule... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, Agility, press 1 for BioMed, Rob xfer to BioMed, David gave phone to Joe Donovon, Clinical Manager- joseph.donovan@agilitihealth.com, 410-591-9150. POC. ...09/29/2025 MKlose, called 713-541-5000, xfer to engineering, they said call biomed/agility. ... 09/29/2025 MKlose, called 713-541-5000, xfer to Engineering, xfer was unsuccesful. ... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, call went to Agility, press 1 for bio med, spoke to Rob, he adv he is not who we need to speak with. xfer call and it was disconnected. ... 09/11/2025 MHamersley - called 731-541-5000, xfer to Bio Med, call went to Agility, press 1 for bio med, call went to VM/LM
🔧 Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301394
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 10:45 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 0h
🚨 29.0 business days
👷
▶
3 Technician Assigned Nov 6, 1:37 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
3 Labor Added Nov 11, 4:34 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 5d 2h
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Nov 12, 2:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 12, 2:37 PM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
Status: Billing Review by Allison Belyea Nov 14, 1:00 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 22h, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 19, 11:45 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 22h
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 11:51 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 10, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03003645 Labor Open 1 $100.00 Nov 11, 4:34 PM
WL-03004788 Labor Open 0.016666666666667 $38.00 Nov 12, 2:30 PM

Details