Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301397 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JACKSON MADISON COUNTY GENERAL HOSPITAL — 620 SKYLINE DR, JACKSON TN, 38301

Sep 4, 2025 → Nov 14, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 11)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 0.1d
Holding 18.0d (excluded)
Coordinators 32.7d
Field Work 4.0d
Billing 10.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
18.0 days
Coordinators
32.7 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
10.4 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 14, 2025 (16 days early)
📅
52.0 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 11, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
10.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to joseph.donovan@agilitihealth.com, advising FSE onsite Monday 11/10/25 to start devices 09/09/2025 Mklose rcvd email from Joe, Confirmed all devices, ready to schedule... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, Agility, press 1 for BioMed, Rob xfer to BioMed, David gave phone to Joe Donovon, Clinical Manager- joseph.donovan@agilitihealth.com, 410-591-9150. POC. ...09/29/2025 MKlose, called 713-541-5000, xfer to engineering, they said call biomed/agility. ... 09/29/2025 MKlose, called 713-541-5000, xfer to Engineering, xfer was unsuccesful. ... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, call went to Agility, press 1 for bio med, spoke to Rob, he adv he is not who we need to speak with. xfer call and it was disconnected. ... 09/11/2025 MHamersley - called 731-541-5000, xfer to Bio Med, call went to Agility, press 1 for bio med, call went to VM/LM
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301397
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 10:45 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 0h
🚨 29.0 business days
👷
▶
3 Technician Assigned Nov 6, 1:37 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Nov 11, 10:17 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 4d 20h
⏱️
2x Labor Added Nov 11, 4:49 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
⏳ 3.9 business days
⏱️
▶
2 Labor Added Nov 14, 5:22 PM
Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 3d 7h
⏳ 2.8 business days
⏱️
▶
3 Labor Added Nov 18, 2:47 PM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Nov 19, 11:45 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 20h 53m
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 11:51 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 10, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (7)

Name Type Status Qty Amount Date
WL-03003036 Labor Open 0.5 $0.00 Nov 11, 10:17 AM
WL-03003037 Labor Open 1 $100.00 Nov 11, 10:17 AM
WL-03003038 Travel Open 5 $0.00 Nov 11, 10:17 AM
WL-03003696 Labor Open 0.25 $100.00 Nov 11, 4:49 PM
WL-03003697 Travel Open 5 $0.00 Nov 11, 4:49 PM
WL-03008088 Labor Open 1.75 $0.00 Nov 14, 5:22 PM
WL-03011460 Labor Open 0.016666666666667 $38.00 Nov 18, 2:47 PM

Details