Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301404 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 KINGS COUNTY HOSPITAL CENTER — 451 CLARKSON AVE, BROOKLYN NY, 11203

Sep 4, 2025 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (82 biz days late)
Active: 139 biz days
Paused: 19 biz days
🕐 Clock stopped: Tech Off Site (Apr 24, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Oct 1, 2025
19 business days (not counted)
138d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Apr 23, 2026
138 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 139 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 139 of ? biz days used
Created: Sep 4, 2025 Tech Off Site: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Oct 1 Ready for Release ⏸ Paused 19 —
Oct 1 → Apr 23 Ready for Scheduling ▶ Running 138 138
Apr 23 → Apr 24 Scheduled ▶ Running 1 139
Apr 24 → Apr 24 Tech On Site ▶ Running 0 139
Dispatch 0.1d
Holding 20.0d (excluded)
Coordinators 140.9d
Field Work 0.0d
Billing 4.1d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
20.0 days
Coordinators
140.9 days
Over SLA
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Apr 24, 2026 (144 days late)
📅
159.0 days Total Age
⏱️
138.9d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
144.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 138.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 144.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
20.0d
Ready for Scheduling
138.9d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 DMalloy - Emailed customer advsing that FSE Israel Martell will be walking in to this location on tomorrow 4/24 for the device remediation.  

Alexander.Shakhnazarov@nychhc.org

Rafelio.Spencer@nychhc.org


04/14/2026 DMalloy - Emailed site inquiring if the device with SN TAB23120020SA has been located as of today. Adv if so, fSE Bryan can be onite this week to complete. Alexander.Shakhnazarov@nychhc.org

Rafelio.Spencer@nychhc.org


04/03/2026 YEspino Called 718-245-2933 to speak to Alexander to verify whether the carestation in question has been serviced or not. Was unable to speak to him or leave a message because the line just rings till the call is dropped.


10/01/2025 MKlose, per CEvert, FSE on site working on other devices. Will update this one as well.


09/05/2025 MKlose called 718-245-2932, Spoke to Tracy, she adv Alex was unavailable and would need to email him. sent email, alexander.shakhnazarov@nychhc.org

🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed (tech onsite and biomed confirmed they had already completed the FMI with a heater door replacement)
🔍 Technician Findings
FMI 32097 Not Required - FMI Previously Installed (tech onsite and biomed confirmed they had already completed the FMI with a heater door replacement)
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301404
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 20.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 1, 1:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 3h
🚨 139.0 business days
👷
▶
3 Technician Assigned Apr 23, 9:48 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-24T04:00:00.000+0000, 2026-04-24T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 203d 20h
📅
Dispatch Scheduled by Deon Malloy Apr 23, 10:48 AM
Scheduled For: 2026-04-24T12:00:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Apr 24, 4:46 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
Status: Tech Off Site by Israel Martell
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 4m, 0m
⚠️ 5.9 business days
⏱️
▶
2 Labor Added May 1, 10:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 17h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 9:53 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 1h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 138.9 business days (threshold: 1.0 business days)
Exceeded by 137.9 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Apr 24, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03200163 Labor Open 0.25 $0.00 Apr 24, 4:49 PM
WL-03210648 Labor Open 0.016666666666667 $38.00 May 1, 10:29 AM

Details