Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301438 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MOUNT CARMEL SAINT ANNS — 500 S CLEVELAND AVE, WESTERVILLE OH, 43081

Sep 4, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 29 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 2 → Nov 7, 2025
25 business days (counted)
Running total: 29 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 2 Ready for Scheduling ▶ Running 4 4
Oct 2 → Nov 7 Scheduled ▶ Running 25 29
Dispatch 0.1d
Holding 17.0d (excluded)
Coordinators 30.7d
Billing 12.0d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
17.0 days
Coordinators
30.7 days
Over SLA
Billing
12.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Nov 7, 2025 (6 days late)
📅
46.0 days Total Age
⏱️
25.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
38.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 25.7 days stuck in "Scheduled"
⏱️
Total Delay 38.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
25.7d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301438
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Oct 2, 2:19 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-08T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 10, 4:04 PM
Scheduled For: 2025-10-20T12:00:00.000+0000
🚨 12.0 business days
👷
▶
2 Technician Assigned Oct 28, 2:17 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 7, 11:46 AM
Scheduled For: 2025-11-07T13:00:00.000+0000
⏱️
4x Labor Added Nov 7, 3:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 38
✔️
Status: Completed by Paul Mccormish Nov 7, 5:11 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 36d 3h, 0m
⏳ 1.9 business days
⏱️
Labor Added Nov 11, 10:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 11, 10:31 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 25.7 business days (threshold: 2.0 business days)
Exceeded by 23.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 7, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (5)

Name Type Status Qty Amount Date
WL-03000182 Labor Open 0.75 $100.00 Nov 7, 3:45 PM
WL-03000183 Labor Open 0.5 $0.00 Nov 7, 3:45 PM
WL-03000184 Labor Open 0.75 $100.00 Nov 7, 3:45 PM
WL-03000185 Travel Open 38 $0.00 Nov 7, 3:45 PM
WL-03003046 Labor Open 0.016666666666667 $38.00 Nov 11, 10:25 AM

Details