Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301454 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NATIONWIDE CHILDRENS HOSPITAL — 700 CHILDRENS DR, COLUMBUS OH, 43205

Sep 4, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed
Active: 52 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
52d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Dec 15, 2025
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 4, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Dec 15 Ready for Scheduling ▶ Running 52 52
Dec 15 → Dec 15 Scheduled ▶ Running 0 52
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 53.6d
Billing 13.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
53.6 days
Over SLA
Billing
13.0 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Dec 15, 2025 (14 days late)
📅
69.0 days Total Age
⏱️
53.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
63.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
53.0d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u emails to Jasmine & Douglas. ... 07/09/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u email to Jasmine & Douglas. ... 06/20/2025 MHamersley - called 614-355-4257, Jasmine Zirkle, Director, Biomedical Engineering, call went to her VM/LM; sent email: Jasmine.Zirkle@nationwidechildrens.org & douglas.chapman@ohiohealth.com ... 06/10/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent f/u email: douglas.chapman@ohiohealth.com ... 05/30/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent email: douglas.chapman@ohiohealth.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301454
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 53.0 business days
👷
▶
4 Technician Assigned Dec 15, 11:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-15T05:00:00.000+0000, 2025-12-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 80d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-15T13:00:00.000+0000
⏱️
2x Labor Added Dec 15, 4:22 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Paul Mccormish Dec 15, 4:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 53m, 0m
⏱️
▶
2 Labor Added Dec 16, 9:02 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 33m
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 11:10 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 15d 2h, 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 53.0 business days (threshold: 1.0 business days)
Exceeded by 52.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 15, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-250429

Work Details (3)

Name Type Status Qty Amount Date
WL-03038269 Labor Open 0.75 $0.00 Dec 15, 4:22 PM
WL-03038270 Labor Open 0.75 $100.00 Dec 15, 4:22 PM
WL-03038917 Labor Open 0.016666666666667 $38.00 Dec 16, 9:02 AM

Details