Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301473 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NATIONWIDE CHILDRENS HOSPITAL — 700 CHILDRENS DR, COLUMBUS OH, 43205

Sep 4, 2025 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (84 biz days late)
Active: 141 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
134d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Apr 14, 2026
134 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 23, 2026
7 business days (counted)
Running total: 141 of ? biz days used
Created: Sep 4, 2025 Completed: Apr 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Apr 14 Ready for Scheduling ▶ Running 134 134
Apr 14 → Apr 23 Scheduled ▶ Running 7 141
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 143.0d
Billing 6.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
143.0 days
Over SLA
Billing
6.6 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Apr 23, 2026 (143 days late)
📅
158.0 days Total Age
⏱️
135.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
146.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 135.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 146.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
135.0d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
6.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Having FSE Paul walk in on Thurs and Friday April 16-17, 2026 to complete FMI32097....09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u emails to Jasmine & Douglas. ... 07/09/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u email to Jasmine & Douglas. ... 06/20/2025 MHamersley - called 614-355-4257, Jasmine Zirkle, Director, Biomedical Engineering, call went to her VM/LM; sent email: Jasmine.Zirkle@nationwidechildrens.org & douglas.chapman@ohiohealth.com ... 06/10/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent f/u email: douglas.chapman@ohiohealth.com ... 05/30/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent email: douglas.chapman@ohiohealth.com
🔧 Work Performed
Device cannot be taken out of service at this time,
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301473
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 135.0 business days
👷
▶
3 Technician Assigned Apr 14, 8:56 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 199d 22h
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-16T12:00:00.000+0000
⚠️ 8.0 business days
⏱️
Labor Added Apr 23, 5:07 PM
Type: Labor
Status: Open
Qty: 0.2
✔️
Status: Completed by Paul Mccormish Apr 23, 5:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 8h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 29, 3:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
💵
▶
2 Status: Billing Review Apr 30, 12:25 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review May 4, 10:30 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Ready for Scheduling
Duration: 135.0 business days (threshold: 1.0 business days)
Exceeded by 134.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Apr 16, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03198516 Labor Open 0.2 $0.00 Apr 23, 5:07 PM
WL-03205602 Labor Open 0.016666666666667 $38.00 Apr 29, 3:20 PM

Details