Created: Sep 4, 2025
Due: Nov 30, 2025
Completed: Feb 20, 2026 (81 days late)
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114.0 daysTotal Age
⏱️
98.0d in Ready for SchedulingLongest Stage
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8 transitionsStatus Changes
⚠️
105.3d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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6 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 344 days old
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Primary Delay98.0 days stuck in "Ready for Scheduling"
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Total Delay105.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
98.0d / 1.0d SLA
Scheduled
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u emails to Jasmine & Douglas. ... 07/09/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u email to Jasmine & Douglas. ... 06/20/2025 MHamersley - called 614-355-4257, Jasmine Zirkle, Director, Biomedical Engineering, call went to her VM/LM; sent email: Jasmine.Zirkle@nationwidechildrens.org & douglas.chapman@ohiohealth.com ... 06/10/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent f/u email: douglas.chapman@ohiohealth.com ... 05/30/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent email: douglas.chapman@ohiohealth.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
nr
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.