Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301518 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Sep 4, 2025 → Jan 15, 2026

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Jan 15)
⏸ 18d excluded (parts wait + holding)
✗ SLA Missed (57d late)
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 85.4d
Field Work 0.0d
Billing 17.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
85.4 days
Over SLA
Field Work
0.0 days
Billing
17.3 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Jan 15, 2026 (75 days late)
📅
96.0 days Total Age
⏱️
77.0d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
94.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 94.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
85.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
17.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301518
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
📅
Status: Ready for Scheduling by Erin Martin
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 77.0 business days
📅
▶
2 Dispatch Scheduled Jan 15, 3:21 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 106d 5h
⏱️
3x Labor Added Jan 15, 5:24 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 27
✔️
▶
2 Status: Completed Jan 15, 6:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Jan 16, 9:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 10m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 19, 12:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 20, 1:31 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 3:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Jan 15, 9:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (4)

Name Type Status Qty Amount Date
WL-03066915 Labor Open 1.5 $100.00 Jan 15, 5:24 PM
WL-03066916 Labor Open 1 $100.00 Jan 15, 5:24 PM
WL-03066917 Travel Open 27 $0.00 Jan 15, 5:24 PM
WL-03067642 Labor Open 0.016666666666667 $38.00 Jan 16, 9:28 AM

Details