Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301521 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Sep 4, 2025 → Feb 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (52 biz days late)
Active: 92 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 22, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 1, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 7 of ? biz days used
85d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Feb 6, 2026
85 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 92 of ? biz days used
Created: Sep 4, 2025 Completed: Feb 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 22 Ready for Release ⏸ Paused 12 —
Sep 22 → Oct 1 Ready for Scheduling ▶ Running 7 7
Oct 1 → Oct 1 Scheduled ▶ Running 0 7
Oct 1 → Feb 6 Ready for Scheduling ▶ Running 85 92
Feb 6 → Feb 7 Scheduled ▶ Running 0 92
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 94.5d
Billing 14.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
94.5 days
Over SLA
Billing
14.4 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Feb 7, 2026 (98 days late)
📅
105.0 days Total Age
⏱️
86.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
109.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 86.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 109.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
94.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 SRobinson- Created follow up WO as requested. (WO-01351316)

10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179

🔧 Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
🔍 Technician Findings
FMI 32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301521
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
📅
Status: Ready for Scheduling by Erin Martin
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 86.0 business days
🗓️
▶
2 Status: Scheduled Feb 6, 3:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-06T06:00:00.000+0000, 2026-02-06T00:00:00.000+0000, 2026-02-06T14:00:00.000+0000
⏱️
▶
2 3x Labor Added Feb 7, 8:45 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 17h 44m
🏁
Status: Closed by Patricia Gordon Feb 7, 8:52 AM
From: Completed
To: Closed
Duration in Previous: 6m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 13, 10:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 21h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 86.0 business days (threshold: 1.0 business days)
Exceeded by 85.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Feb 6, 9:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-255622

Work Details (4)

Name Type Status Qty Amount Date
WL-03096528 Labor Open 0.5 $100.00 Feb 7, 8:45 AM
WL-03096529 Labor Open 1 $100.00 Feb 7, 8:45 AM
WL-03096530 Travel Open 27 $0.00 Feb 7, 8:45 AM
WL-03104775 Labor Open 0.016666666666667 $38.00 Feb 13, 10:29 AM

Details