Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301541 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Sep 4, 2025 → Dec 24, 2025

✅ Completed
PC Per client agreement
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Dec 24)
⏸ 18d excluded (parts wait + holding)
✗ SLA Missed (35d late)
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 69.7d
Field Work 0.0d
Billing 6.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
69.7 days
Over SLA
Field Work
0.0 days
Billing
6.1 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Dec 24, 2025 (53 days late)
📅
80.0 days Total Age
⏱️
60.0d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
72.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 60.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 72.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
68.0d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
5.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI 32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301541
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
📅
Status: Ready for Scheduling by Erin Martin
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 60.0 business days
🗓️
▶
2 Status: Scheduled Dec 23, 12:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-23T13:00:00.000+0000
⏱️
3x Labor Added Dec 24, 8:37 AM
Type: Labor, Travel
Status: Open
Qty: 1, 27
✔️
▶
2 Status: Completed Dec 24, 9:05 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 29, 11:22 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 31, 12:03 PM
Status: Billing Review → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 2, 3:01 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2m
🏁
Status: Closed by Douglas Pearce Jan 2, 4:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 47m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 5:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13m
📨
▶
2 Status: Invoice Pending Jan 2, 5:24 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250443

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 60.0 business days (threshold: 1.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Dec 23, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-250443

Work Details (4)

Name Type Status Qty Amount Date
WL-03047125 Labor Open 1 $100.00 Dec 24, 8:37 AM
WL-03047126 Labor Open 1 $0.00 Dec 24, 8:37 AM
WL-03047127 Travel Open 27 $0.00 Dec 24, 8:37 AM
WL-03048846 Labor Open 0.016666666666667 $38.00 Dec 29, 11:22 AM

Details