Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301546 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Sep 4, 2025 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (37 biz days late)
Active: 77 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 22, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 1, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 7 of ? biz days used
69d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Jan 14, 2026
69 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 77 of ? biz days used
Created: Sep 4, 2025 Completed: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 22 Ready for Release ⏸ Paused 12 —
Sep 22 → Oct 1 Ready for Scheduling ▶ Running 7 7
Oct 1 → Oct 1 Scheduled ▶ Running 0 7
Oct 1 → Jan 14 Ready for Scheduling ▶ Running 69 76
Jan 14 → Jan 15 Scheduled ▶ Running 1 77
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 78.8d
Field Work 0.0d
Billing 15.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
78.8 days
Over SLA
Field Work
0.0 days
Billing
15.4 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Jan 15, 2026 (75 days late)
📅
89.2 days Total Age
⏱️
70.0d in Ready for Scheduling Longest Stage
🔄
16 transitions Status Changes
⚠️
86.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 86.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
78.0d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301546
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
📅
Status: Ready for Scheduling by Erin Martin
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 70.0 business days
📅
▶
2 Dispatch Scheduled Jan 14, 2:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 105d 4h
⏱️
▶
3 Labor Added Jan 14, 8:33 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 6h 15m
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Jan 15, 1:31 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 58m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 19, 12:07 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 22h, 0m
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Jan 20, 2:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 3:04 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 70.0 business days (threshold: 1.0 business days)
Exceeded by 69.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Jan 14, 9:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (2)

Name Type Status Qty Amount Date
WL-03065547 Labor Open 0.75 $100.00 Jan 14, 8:33 PM
WL-03066372 Labor Open 0.016666666666667 $38.00 Jan 15, 1:31 PM

Details