📍 OHIO STATE UNIVERSITY MEDICAL CENTER — 410 W 10TH AVE, COLUMBUS OH, 43210
Sep 4, 2025 → Apr 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (82 biz days late)
Active: 139 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
133d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Apr 13, 2026
133 business days (counted)
Running total: 133 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 21, 2026
6 business days (counted)
Running total: 139 of ? biz days used
Created: Sep 4, 2025Completed: Apr 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Sep 26
Ready for Release
⏸ Paused
16
—
Sep 26 → Apr 13
Ready for Scheduling
▶ Running
133
133
Apr 13 → Apr 21
Scheduled
▶ Running
6
139
Dispatch0.0d
Holding17.0d (excluded)
Coordinators140.4d
Billing10.9d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
17.0 days
Coordinators
140.4 days
Over SLA
Billing
10.9 days
Over SLA
Created: Sep 4, 2025
Due: Nov 30, 2025
Completed: Apr 21, 2026 (141 days late)
📅
156.0 daysTotal Age
⏱️
134.0d in Ready for SchedulingLongest Stage
🔄
13 transitionsStatus Changes
⚠️
146.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay134.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay146.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
134.0d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
10.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/13/2026 HWilliams - Received email from Richard stating these units belong to Nationwide Childrens Hospital. Having FSE Paul walk in on Thurs and Friday April 16-17, 2026....04/10/2026 HWilliams - Called 614-293-8000, Xfer to biomed, spoke to Kim who Xferd me to Richard 614-366-0578, following up with email. richard.roettger@osumc.edu....04/10/2026 HWilliams - Called Brittani, 614-355-1754 VM/LM trying to confirm if she is the POC for this hospital......04/07/2026 HWilliams - Called 614-293-8437 spoke to Kim who xfer me to a different dept. VM/LM. Called 614-293-8000, xfer to Biomed, VM/LM. Called Brittani 614-355-1754, VM/LM. Will do more research.....03/31/2026 HWilliams -added Matt Weaver - Matt.Weaver@osumc.edu - and sent FU email to confirm devices and location ....09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
nr
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
JPG
TABB71348
Apr 21, 2026
PDF
4-21-26 FMI 32097 Completion Checklist A
Apr 21, 2026
Timeline
📋
Work Order Created Sep 4, 9:33 AM
Work Order:WO-01301575
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:56 AM
From:Entered
To:Ready for Release
Duration in Previous:22m
🚨17.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 26, 10:26 AM