Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301578 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIO STATE UNIVERSITY MEDICAL CENTER — 410 W 10TH AVE, COLUMBUS OH, 43210

Sep 4, 2025 → Jan 7, 2026

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Jan 8)
⏸ 22d excluded (parts wait + holding)
✗ SLA Missed (16d late)
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 74.5d
Billing 16.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
74.5 days
Over SLA
Billing
16.9 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Jan 8, 2026 (38 days late)
📅
90.0 days Total Age
⏱️
74.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
89.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 89.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
74.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301578
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 74.0 business days
👷
▶
4 Technician Assigned Jan 7, 3:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T05:00:00.000+0000, 2026-01-07T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 103d 5h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T13:00:00.000+0000
⏱️
2x Labor Added Jan 7, 6:59 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Paul Mccormish Jan 7, 7:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 16m, 0m
⚠️ 6.6 business days
⏱️
Labor Added Jan 15, 1:26 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 1:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 18h
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 20, 2:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 4:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 2:10 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 21h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 26, 2:11 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 0h, 0m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Ready for Scheduling
Duration: 74.0 business days (threshold: 1.0 business days)
Exceeded by 73.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 7, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (3)

Name Type Status Qty Amount Date
WL-03056856 Labor Open 0.5 $0.00 Jan 7, 6:59 PM
WL-03056857 Labor Open 0.75 $100.00 Jan 7, 6:59 PM
WL-03066344 Labor Open 0.016666666666667 $38.00 Jan 15, 1:26 PM

Details