Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301614 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH DUBLIN METHODIST HOSPITAL — 7500 HOSPITAL DR, DUBLIN OH, 43016

Sep 4, 2025 → Nov 14, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 14)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (16d early)
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 36.6d
Billing 10.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
36.6 days
Over SLA
Billing
10.5 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 14, 2025 (16 days early)
📅
52.0 days Total Age
⏱️
36.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
36.0d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
10.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301614
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 36.0 business days
👷
▶
3 Technician Assigned Nov 14, 12:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-14T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 49d 2h
⏱️
5x Labor Added Nov 14, 3:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.25, 31
🚗
Travel Added Nov 14, 4:22 PM
Type: Travel
Status: Open
Qty: 47
⏱️
Labor Added Nov 14, 5:16 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Paul Mccormish Nov 14, 5:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 7m, 0m
⏳ 2.8 business days
⏱️
▶
3 Labor Added Nov 18, 2:46 PM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Nov 19, 2:02 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 11m, 0m
⚠️ 9.0 business days
💵
▶
2 Status: Billing Review Dec 1, 10:31 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 5m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 14, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (8)

Name Type Status Qty Amount Date
WL-03007847 Labor Open 1 $0.00 Nov 14, 3:03 PM
WL-03007848 Labor Open 1.25 $0.00 Nov 14, 3:03 PM
WL-03007849 Labor Open 1 $100.00 Nov 14, 3:03 PM
WL-03007850 Labor Open 1 $0.00 Nov 14, 3:03 PM
WL-03007851 Travel Open 31 $0.00 Nov 14, 3:03 PM
WL-03008001 Travel Open 47 $0.00 Nov 14, 4:22 PM
WL-03008087 Labor Open 1.75 $0.00 Nov 14, 5:16 PM
WL-03011459 Labor Open 0.016666666666667 $38.00 Nov 18, 2:46 PM

Details