Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301615 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH DUBLIN METHODIST HOSPITAL — 7500 HOSPITAL DR, DUBLIN OH, 43016

Sep 4, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (9 biz days late)
Active: 66 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
66d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Jan 6, 2026
66 business days (counted)
Running total: 66 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Feb 12, 2026
26 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 4, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Jan 6 Ready for Scheduling ▶ Running 66 66
Jan 6 → Feb 12 Awaiting Parts ⏸ Paused 26 —
Feb 12 → Feb 12 Scheduled ▶ Running 0 66
Dispatch 0.0d
Material Management 27.0d
Holding 17.0d (excluded)
Coordinators 68.0d
Billing 14.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
27.0 days
Over SLA
Holding (excluded from total)
17.0 days
Coordinators
68.0 days
Over SLA
Billing
14.4 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Feb 12, 2026 (73 days late)
📅
109.0 days Total Age
⏱️
67.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
103.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 103.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
67.0d / 1.0d SLA
Awaiting Parts
27.0d / 3.0d SLA
Scheduled
1.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RFosbury dispatching to Paul for today.

09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com

🔧 Work Performed
Template Name: FMI32097_Code 1_part_replace. Template Description: FMI32097_Code 1_part_replace. Problem Found: FMI32097_Heater door replacement. Action Taken: FMI 32097 completed. Inspected the Heater doors. Heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301615
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 67.0 business days
📦
▶
2 Parts Requested Jan 6, 9:00 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Amy Greene
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 101d 23h
🚨 27.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 8:23 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Paul Mccormish
🗓️
Status: Scheduled by Rich Fosbury
From: Awaiting Parts
To: Scheduled
Duration in Previous: 36d 23h
⏱️
4x Labor Added Feb 12, 5:15 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.5, 3.25, 1
✔️
Status: Completed by Paul Mccormish Feb 12, 5:31 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 8m, 0m
⏱️
▶
2 Labor Added Feb 13, 10:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 58m
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 21h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Ready for Scheduling
Duration: 67.0 business days (threshold: 1.0 business days)
Exceeded by 66.0 business days
Awaiting Parts
Duration: 27.0 business days (threshold: 3.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📦
Parts Order 00087665
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Feb 12, 9:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-255622

Work Details (5)

Name Type Status Qty Amount Date
WL-03103506 Labor Open 0.25 $100.00 Feb 12, 5:15 PM
WL-03103507 Labor Open 0.5 $0.00 Feb 12, 5:15 PM
WL-03103508 Labor Open 3.25 $100.00 Feb 12, 5:15 PM
WL-03103509 Travel Open 1 $0.00 Feb 12, 5:15 PM
WL-03104770 Labor Open 0.016666666666667 $38.00 Feb 13, 10:27 AM

Details