Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301639 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR CENTENNIAL MEDICAL CENTER — 2300 PATTERSON ST, NASHVILLE TN, 37203

Sep 4, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 19)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (11d early)
Dispatch 0.0d
Holding 18.0d (excluded)
Coordinators 38.6d
Field Work 2.9d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.0 days
Coordinators
38.6 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
6.0 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 21, 2025 (9 days early)
📅
57.0 days Total Age
⏱️
33.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 19, 2025
Visit 2 Nov 21, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
33.0d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Completed
2.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 EMartin sent email to toby.breaux@gehealthcare.com advising FSE onsite Weds 11/19/2025 to complete devices 09/29/2025 Mklose called 615-342-1000, xfer to BioMed, Dylan, confirmed all devices except- Giraffe OmniBed Carestation TAB24240063SA .POC- Toby Breaux, toby.breaux@gehealthcare.com, dylan.moody@gehealthcare.com. sent vonfrimation email. Dylan last week, so Toby will be POC. ...09/12/2025 MHamersley - called 615-342-1000, xfer to Bio Med, call went to VM/LM
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301639
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 11:51 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 1h
🚨 33.0 business days
👷
▶
3 Technician Assigned Nov 12, 2:23 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-19T13:00:00.000+0000
💵
2x Expenses Added Nov 12, 3:47 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
5x Labor Added Nov 19, 11:29 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 10
✔️
Status: Completed by Samuel Biddie Nov 19, 11:54 AM
From: Scheduled
To: Completed
Duration in Previous: 6d 21h
⏱️
▶
2 2x Labor Added Nov 19, 6:09 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
▶
2 Labor Added Nov 21, 5:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 2d 5h
⏳ 1.8 business days
⏱️
▶
2 Labor Added Nov 24, 9:35 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7d 4h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 33.0 business days (threshold: 1.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Completed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 19, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (12)

Name Type Status Qty Amount Date
WL-03004936 Expenses Open 1 $182.30 Nov 12, 3:47 PM
WL-03004935 Expenses Open 1 $0.00 Nov 12, 3:47 PM
WL-03013036 Labor Open 2 $0.00 Nov 19, 11:29 AM
WL-03013037 Labor Open 1 $100.00 Nov 19, 11:29 AM
WL-03013038 Expenses Open 1 $0.00 Nov 19, 11:29 AM
WL-03013039 Travel Open 10 $0.00 Nov 19, 11:29 AM
WL-03013035 Labor Open 1 $0.00 Nov 19, 11:29 AM
WL-03013689 Labor Open 3.5 $250.00 Nov 19, 6:09 PM
WL-03013692 Travel Open 183 $0.00 Nov 19, 6:09 PM
WL-03013700 Expenses Open 1 $0.00 Nov 19, 6:11 PM
WL-03016909 Labor Open 1.75 $0.00 Nov 21, 5:13 PM
WL-03018258 Labor Open 0.016666666666667 $38.00 Nov 24, 9:35 AM

Details