Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301640 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR CENTENNIAL MEDICAL CENTER — 2300 PATTERSON ST, NASHVILLE TN, 37203

Sep 4, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (1 biz days early)
Active: 39 biz days
Paused: 17 biz days
🕐 Clock stopped: Invoiced (Nov 25, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
30d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Nov 12, 2025
30 business days (counted)
Running total: 30 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 19, 2025
5 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Completed
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 39 of ? biz days used
Created: Sep 4, 2025 Invoiced: Nov 25, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Nov 12 Ready for Scheduling ▶ Running 30 30
Nov 12 → Nov 19 Scheduled ▶ Running 5 35
Nov 19 → Nov 19 Completed ▶ Running 0 35
Nov 19 → Nov 24 Reschedule ▶ Running 3 38
Nov 24 → Nov 25 Scheduled ▶ Running 1 39
Dispatch 0.0d
Holding 18.0d (excluded)
Coordinators 41.7d
Field Work 0.6d
Billing 2.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.0 days
Coordinators
41.7 days
Over SLA
Field Work
0.6 days
Billing
2.1 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)
📅
57.0 days Total Age
⏱️
31.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
36.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Nov 19, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 36.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
31.0d / 1.0d SLA
Scheduled
7.6d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Reschedule
3.1d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
2.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 SRobinson- Created follow up WO as requested. (WO-01379019)

11/19/2025 Sam Biddie- Device was in use and availability was unknown. 11/12/2025 EMartin sent email to toby.breaux@gehealthcare.com advising FSE onsite Weds 11/19/2025 to complete devices 09/29/2025 Mklose called 615-342-1000, xfer to BioMed, Dylan, confirmed all devices except- Giraffe OmniBed Carestation TAB24240063SA .POC- Toby Breaux, toby.breaux@gehealthcare.com, dylan.moody@gehealthcare.com. sent vonfrimation email. Dylan last week, so Toby will be POC. ...09/12/2025 MHamersley - called 615-342-1000, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
FMI 32097 Not Completed - Customer Postponement w/o Date
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301640
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 11:51 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 1h
🚨 31.0 business days
👷
▶
3 Technician Assigned Nov 12, 2:23 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-19T13:00:00.000+0000
⚠️ 6.0 business days
✔️
Status: Completed by Samuel Biddie Nov 19, 1:11 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 22h
⏱️
▶
2 Labor Added Nov 19, 5:55 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Biddie
From: Completed
To: Reschedule
Duration in Previous: 4h 44m
⏳ 3.8 business days
🗓️
▶
2 Status: Scheduled Nov 24, 9:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T17:00:00.000+0000, 2025-11-25T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 25, 3:37 PM
Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Scheduled
To: Closed
Duration in Previous: 1d 6h
⏱️
▶
2 Labor Added Nov 26, 9:53 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 19m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 10:13 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 15m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 1, 12:44 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 54m, 0m
🚨 129.0 business days
🧾
Invoice Created Jun 4, 3:46 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 25, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (3)

Name Type Status Qty Amount Date
WL-03013642 Labor Open 0.5 $0.00 Nov 19, 5:55 PM
WL-03019971 Labor Open 0.25 $0.00 Nov 25, 3:37 PM
WL-03020653 Labor Open 0.016666666666667 $38.00 Nov 26, 9:53 AM

Details