Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301843 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 San Jose Regional Medical — 225 N. Jackson Avenue, San Jose CA, 95116

Sep 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
⚠ 217 biz days overdue
Active: 235 biz days
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
235d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Aug 14, 2026
235 business days (counted)
Running total: 235 of ? biz days used
Created: Sep 4, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 4 Scheduled ▶ Running 0 0
Sep 4 → Aug 14 Ready for Scheduling ▶ Running 235 235
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Sep 4, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
235.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 343 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/4/2025 1432 CM ack msg; LM W/CA; 1657 CA decline; 9/5/2025 1741 LM w/RA; 9/8/2025 1321 CM LM w/Emily re compliance; 9/9/2025 1315 CM LM w/Emily re NAR

Timeline

📋
▶
2 Work Order Created Sep 4, 2:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Sep 4, 2:38 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 20, 3:00 PM
Created
Sep 4, 2:32 PM
Invoice #
N/A

Details