Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301858 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 4, 2025 → Sep 22, 2025

✅ Completed
P5 5 business days from creation
Target: Sep 11, 2025
🕐 Clock stopped: Completed (Sep 12)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.0d
Field Work 7.9d
Billing 94.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
7.9 days
Over SLA
Billing
94.8 days
Over SLA
Created: Sep 4, 2025 Due: Sep 11, 2025 Completed: Sep 22, 2025 (10 days late)
📅
12.6 days Total Age
⏱️
94.8d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
102.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 94.8 days stuck in "Billing Review"
⏱️
Total Delay 102.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Completed
7.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
94.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 JJ: Emailed Darin Cook w/GE for updated PO

1/29 JJ: PO 4010572567HTM is for WO-01300331 and does not belong on this work order

1.6.26 hshaw - 4010572567HTM $927.85 & 4010572448HTM $251.62

12/23 JJ: Emailed Biomed re. PO. Billing will need to be adjusted to PO, part pricing is incorrect in WO

9.22.25 Hshaw - waiting for PO

19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received p>11sep2025 fjackson PO sent to bio already/work complete still waiting on PO/Bio emailed me saying working on POs as of 9/11

🔧 Work Performed
2sep2025 fjackson replaced top cover and batteries, verfied working, functions tested ok
🔍 Technician Findings
top cover damage and 2 year battery replacement
⚠️ Problem Description
PO request for damaged top cover and 2 year battery replacement Jackson, Robert
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Sep 4, 3:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 4, 4:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 30m
🔧
▶
2 Status: Tech On Site Sep 5, 2:13 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 22
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Sep 7, 9:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 6h
⏳ 4.0 business days
✔️
Status: Completed by Robert Jackson Sep 11, 11:31 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 2h
⚠️ 6.9 business days
🔩
2x Parts Added Sep 22, 6:38 AM
Type: Parts
Status: Open
Qty: 2, 1
🏁
Status: Closed by Robert Jackson Sep 22, 6:53 AM
From: Completed
To: Closed
Duration in Previous: 10d 7h
💵
Status: Billing Review by Hannah Shaw Sep 22, 1:29 PM
From: Closed
To: Billing Review
Duration in Previous: 6h 36m
🚨 95.0 business days
📄
▶
2 Status: Ready to Bill Jan 30, 5:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.7 business days
🧾
Invoice Created Feb 2, 8:00 AM
Invoice Number: SM-252725

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Billing Review
Duration: 94.8 business days (threshold: 2.0 business days)
Exceeded by 92.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 11, 12:00 PM
Created
Sep 4, 3:23 PM
Invoice #
SM-252725

Work Details (5)

Name Type Status Qty Amount Date
WL-02926758 Labor Open 2 $190.00 Sep 5, 2:16 PM
WL-02926759 Labor Open 0.5 $0.00 Sep 5, 2:16 PM
WL-02926760 Travel Open 22 $0.00 Sep 5, 2:16 PM
WL-02944204 Parts Open 2 $66.36 Sep 22, 6:38 AM
WL-02944205 Parts Open 1 $787.03 Sep 22, 6:38 AM

Details