12/22 JJ; Emailed Biomed re. PO. Billing will need to be adjusted to match PO, pricing is incorrect.
9.19.25 Hshaw - waiting for PO
19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received
11sep2025 fjackson PO sent to bio already/work complete still waiting on PO/Bio emailed me saying working on POs as of 9/11
🔧Work Performed
4sep2025 fjackson replaced batteries and verified working, checked bed functions
🔍Technician Findings
2 year battery replacement
⚠️Problem Description
PO request for 2 year battery replacement
Jackson, Robert
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
📅
WO-01301860 - Repair - P7900 (series) - West Chester - UC HEALTH WEST CHESTER HOSPITAL
Sep 11, 2025 8:00am – 9:00am
Work Order: WO-01301860
Account: GE HEALTHCARE
Customer Case Number:
Location: UC HEALTH WEST CHESTER HOSPITAL
Address: 7700 UNIVERSITY DR, West Chester, OH 45069
Manufacturer: Hillrom
Model #: P7900 (series)
Serial #: W007PF7715
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/11/2025
Sc
PDF
WO-01301860 604113608 W007PF7715
Sep 8, 2025
PDF
PO_8_4010572394HTM_0_US
Jan 6, 2026
Timeline
📋
▶
2
Work Order Created Sep 4, 3:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 4, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 26m
🔧
▶
2
Status: Tech On Site Sep 5, 2:17 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏳1.0 business days
📅
▶
2
Dispatch Scheduled Sep 7, 9:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From:Tech On Site
To:Scheduled
Duration in Previous:2d 6h
⏳4.0 business days
✔️
Status: Completed by Robert JacksonSep 11, 11:27 PM
From:Scheduled
To:Completed
Duration in Previous:4d 2h
⚠️6.1 business days
🔩
▶
2
Parts Added Sep 19, 2:04 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:7d 14h
💵
Status: Billing Review by Hannah ShawSep 19, 4:23 PM
From:Closed
To:Billing Review
Duration in Previous:2h 18m
🚨72.0 business days
📄
▶
2
Status: Ready to Bill Jan 6, 2:46 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number:SM-250600
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Billing Review
Duration: 71.5 business days (threshold: 2.0 business days)