Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302071 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Dartmouth-Hitchcock Medical Center — 1 Medical Center Dr, Lebanon NH, 03756

Sep 5, 2025 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (41 biz days early)
Active: 35 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Jul 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 11, 2026
168 business days (not counted)
▶ Clock Running
Status: Assigned
May 11 → May 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
May 11 → Jul 1, 2026
35 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 11 Ready for Release ⏸ Paused 168 —
May 11 → May 11 Assigned ▶ Running 0 0
May 11 → Jul 1 Scheduled ▶ Running 35 35
Dispatch 0.4d
Holding 168.0d (excluded)
Coordinators 36.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
168.0 days
Coordinators
36.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 1, 2026 (60 days early)
📅
203.4 days Total Age
⏱️
168.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 168.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
168.0d
Scheduled
36.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 mklose rcvd email from POC confirm April July 1st @10am

05/11/2026 mklose emailed POC adv April July 1st @10am

04/29/2026 YEspino Sent an email out to Ethan Wright <ethan.a.wright@hitchcock.org> to verify the pm in question.


04/29/2026 YEspino Called 603-650-7153 to speak to Ethan Wright to verify the PM in question. This number is for the biomed dept, Was unable to speak to anybody or leave a message.


04/21/2026 YEspino Emailed james.a.hollenbeck@hitchcock.org kevin.cameron@hitchcock.org paul.d.dorsey@hitchcock.org to follow up on the previous email sent to verify the devices in question.


04/21/2026 YEspino Called 603-650-7153 to speak to James Hollenbeck to verify the previous email sent. Was unable to speak to anybody or leave a message.


04/20/2026 YEspino Called 603-650-7153 to verify the device in question. Pressed 3 to speak to somebody but the line just rings till the call is dropped.


04/06/2026 MKlose Rharris: Emailed 1st attempt email to james.a.hollenbeck@hitchcock.org  kevin.cameron@hitchcock.org  paul.d.dorsey@hitchcock.org Offered Joseph for July 1st.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
S7-3t Compact Transducer - IP 81602700 - SN B37JGJ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302071
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 168.0 business days
👷
▶
3 Technician Assigned May 11, 12:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 246d 15h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-01T14:00:00.000+0000
🚨 36.0 business days
⏱️
3x Labor Added Jul 1, 3:59 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1, 118
✔️
Status: Completed by April Nuovo Jul 1, 5:45 PM
From: Scheduled
To: Completed
Duration in Previous: 51d 5h
🏁
Status: Closed by April Nuovo Jul 1, 5:52 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
Labor Added Jul 2, 2:14 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 2, 2:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 27m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 14m
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jul 1, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03280899 Labor Open 3 $0.00 Jul 1, 3:59 PM
WL-03280900 Labor Open 1 $275.00 Jul 1, 3:59 PM
WL-03280901 Travel Open 118 $0.00 Jul 1, 3:59 PM
WL-03282307 Labor Open - $38.00 Jul 2, 2:14 PM

Details