Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302072 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Sep 5, 2025 → May 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (36 biz days early)
Active: 57 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 17, 2026
109 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 6 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Feb 25 → May 7, 2026
51 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: May 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 17 Ready for Release ⏸ Paused 109 —
Feb 17 → Feb 25 Ready for Scheduling ▶ Running 6 6
Feb 25 → May 7 Scheduled ▶ Running 51 57
Dispatch 0.0d
Holding 109.3d (excluded)
Coordinators 57.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
109.3 days
Coordinators
57.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 7, 2026 (54 days early)
📅
165.7 days Total Age
⏱️
109.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 109.3 days stuck in "Ready for Release"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
109.3d
Ready for Scheduling
6.6d / 1.0d SLA
Scheduled
51.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 SRobinson-Called Margie Burk, (609) 306-2981. Spoke with Margie, she confirmed for 05/06 at 9am. Dispatching WO to Phil and sending a confirmed email.

02/17/2026 RArnold - Shelby offered 05/01 @ 1pm or 05/06 @ 9am

02/17/2026 Rbailey - Rcvd call from 609.306.2981 spoke with Margie. She confirmed the device. Spoke with Planner. She will email with proposed dates


02/17/2026 Rbailey - Missed call from 609.306.2981 Margie. CB to FU. NA Left VM for FU

02/17/2026 SRobinson- Called Margie Burk, (609) 306-2981. It went to VM, LM. Going to follow up with an email as well. 

02/11/2026 SRobinson- Called Margie Burk, (609) 306-2981. It went to VM, LM. Going to follow up with an email as well. 

02/04/2026 SRobinson- Sent email to margaret.burk@pennmedicine.upenn.edu to confirm and schedule.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 102242582 - SN US323B2022
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302072
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 109.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 17, 2:13 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 164d 21h
⚠️ 7.0 business days
🗓️
▶
3 Status: Scheduled Feb 25, 11:53 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: Philmon Mehari
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-06T13:00:00.000+0000
🚨 45.0 business days
👷
Technician Assigned by Megan Klose Apr 28, 3:16 PM
Technician: a0h5A00000GzKAcQAN, Jason Yenser
⚠️ 7.0 business days
⏱️
5x Labor Added May 6, 4:11 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 84, 13
✔️
Status: Completed by Jason Yenser May 6, 10:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 70d 9h, 0m
⏱️
▶
2 Labor Added May 7, 12:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 1m
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 59m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 51.2 business days (threshold: 2.0 business days)
Exceeded by 49.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 6, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03216822 Labor Open 2.25 $0.00 May 6, 4:11 PM
WL-03216823 Labor Open 2 $275.00 May 6, 4:11 PM
WL-03216824 Labor Open 1 $0.00 May 6, 4:11 PM
WL-03216825 Travel Open 84 $0.00 May 6, 4:11 PM
WL-03216826 Travel Open 13 $0.00 May 6, 4:11 PM
WL-03218030 Labor Open 0.016666666666667 $38.00 May 7, 12:41 PM

Details