Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302073 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Sep 5, 2025 → Jun 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 25, 2026
✓ SLA Met (10 biz days early)
Active: 54 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Jun 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 25, 2026
135 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Mar 25 → Jun 10, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 25 Ready for Release ⏸ Paused 135 —
Mar 25 → Jun 10 Scheduled ▶ Running 54 54
Dispatch 0.0d
Holding 135.3d (excluded)
Coordinators 54.0d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
135.3 days
Coordinators
54.0 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 25, 2026 Completed: Jun 10, 2026 (15 days early)
📅
188.5 days Total Age
⏱️
135.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
52.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 135.3 days stuck in "Ready for Release"
⏱️
Total Delay 52.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.3d
Scheduled
54.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 ARuby - Sent 1 week reminder email to cynthia.alzate@pennmedicine.upenn.edu

03/25/2026 Rbailey - Rcvd email from Cynthia advising they are planning on this day. Dispatching WO and Sending email cynthia.alzate@pennmedicine.upenn.edu


03/25/2026 Rbailey - Rcvd email reply from Margie that she was including Cynthia Alzate


03/24/2026 Rbailey - Called 609.306.2981 NA Left VM for Margie about Device. Looking for CB Resending email for Visibility


03/13/2026 Rbailey - Sent 1st Attempt email to margaret.burk@pennmedicine.upenn.edu to propose Jason come onsite June 9@10am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119022076 - SN US625B0819
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302073
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 135.8 business days
👷
▶
3 Technician Assigned Mar 25, 1:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-09T14:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 19h
🚨 54.0 business days
⏱️
3x Labor Added Jun 9, 11:01 AM
Type: Labor, Travel
Status: Open
Qty: 2, 84, 73
⏱️
▶
2 3x Labor Added Jun 9, 8:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 76d 7h
🏁
Status: Closed by Jason Yenser Jun 9, 8:47 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
Labor Added Jun 10, 9:02 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 10, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 38m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 9, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03253521 Labor Open 2 $0.00 Jun 9, 11:01 AM
WL-03253522 Travel Open 84 $0.00 Jun 9, 11:01 AM
WL-03253523 Travel Open 73 $0.00 Jun 9, 11:01 AM
WL-03254527 Labor Open 1.5 $275.00 Jun 9, 8:40 PM
WL-03254528 Labor Open 2 $0.00 Jun 9, 8:40 PM
WL-03254529 Labor Open 0.75 $0.00 Jun 9, 8:40 PM
WL-03254832 Labor Open - $38.00 Jun 10, 9:02 AM

Details