📍 Shore Heart Group — 1 State Route 35, Keyport NJ, 07735
Sep 5, 2025 → Aug 9, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (37 biz days early)
Active: 60 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Aug 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 12, 2026
169 business days (not counted)
▶ Clock Running
Status: Assigned
May 12 → May 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
May 12 → Aug 9, 2026
60 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025Completed: Aug 9, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 12
Ready for Release
⏸ Paused
169
—
May 12 → May 12
Assigned
▶ Running
0
0
May 12 → Aug 9
Scheduled
▶ Running
60
60
Dispatch0.0d
Holding169.3d (excluded)
Coordinators60.5d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
169.3 days
Coordinators
60.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Sep 30, 2026
Completed: Aug 9, 2026 (52 days early)
📅
229.4 daysTotal Age
⏱️
169.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
58.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay169.3 days stuck in "Ready for Release"
⏱️
Total Delay58.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
169.3d
Scheduled
60.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/07/2026 HWilliams - Called 732-262-4262 ext 214 and VM/LM letting them know Phil is running behind
05/12/2026 mklose rcvd email from POC adv Phil onsite August 7th @2pm.
05/12/2026 YEspino sent a follow up email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to try and confirm the device and confirm the date given to be onsite.
05/12/2026 YEspino Called 609-971-3300 to speak to Jaclyn Fitzsimmons to verify the device in question. This number is for the main site, Was transferred over to her but was unable to speak to her so i left a message.
05/06/2026 mklose sent 1st attempt email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net>; michael.hubner@philips.com>
🔧Work Performed
Affiniti 50 Ultrasound System - IP 67476534 - SN USD15D0186 PM
🔍Technician Findings
Affiniti 50 Ultrasound System - IP 67476534 - SN USD15D0186 PM
⚠️Problem Description
Affiniti 50 Ultrasound System - IP 67476534 - SN USD15D0186
📞Call Description
PM - Contract - BG Required PM
📞
Live Call_Left Message
Completed Aug 7, 2026
08/07/2026 HWilliams - Called 732-262-4262 ext 214 and VM/LM letting them know Phil is running behind
📧
Follow up email
Completed May 12, 2026
05/12/2026 YEspino sent a follow up email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to try and confirm the device and confirm the date given to be onsite.
📞
Live Call_ Left Message
Completed May 12, 2026
05/12/2026 YEspino Called 609-971-3300 to speak to Jaclyn Fitzsimmons to verify the device in question. This number is for the main site, Was transferred over to her but was unable to speak to her so i left a message.