Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302076 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Valley Hospital — 4 Valley Health Plaza, Paramus NJ, 07652

Sep 5, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Jan 29)
⏸ 67d excluded (parts wait + holding)
✓ SLA Met (30d early)
Dispatch 0.0d
Holding 48.3d (excluded)
Coordinators 56.5d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
48.3 days
Coordinators
56.5 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
103.4 days Total Age
⏱️
54.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
53.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 54.5 days stuck in "Scheduled"
⏱️
Total Delay 53.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
48.3d
Scheduled
56.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold - Nicole confirmed 01/28 @ 3 pm for Vivian.

01/26/2026 RArnold - Called (201) 447-8308 for Nicole to see if the probe can be available tomorrow at 10 am for Andre. Left a message. Sending email.

01/14/2026 Cever sent reminder email to NCAMPES@Valleyhealth.com

11/12/2025 Cever received email from Campestre, Nicole <NCAMPES@Valleyhealth.com> confirming fSE onsite for Jan 21st at 12:30

11/12/2025 Cever received email from Abouelnaga, Ibrahim <IABOUEL@Valleyhealth.com> with list of inventory this device was not included replied asking to confirm this sN is no longer onsite may be EL

10/21/2025 Rbailey - Called 201.447.8000 Pressed 5 for Diagnostic Imaging. Pressed 6 to speak with Radiology. NA Left VM for FU on device


10/21/2025 Rbailey - Called 201.447.8672 Phone went straight to VM for Mikheil in the CE Dept. Left VM for FU on Device


10/21/2025 Rbailey - Called 201.447.8000 Asked Oper to be Xfer'd to BioMed/CE. Xfer'd to VM for Naum Tobvin. Unable to leave VM as mailbox was full


10/02/2025 YEspino Called 201-447-8000 to speak to Ibrahim Abouelnaga to verify the Pm Info sent in. This is the main number for the site. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message because the mailbox is full.


10/02/2025 YEspino Called 201-447-8672 to speak to Chris Brown to verify the PM info sent in.Was unable to speak to him or leave a message.

🔧 Work Performed
Transducer, X8-2t - IP 118716178 - SN F0L73K
⚠️ Problem Description
Transducer, X8-2t - IP 118716178 - SN F0L73K
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302076
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 48.8 business days
👷
▶
3 Technician Assigned Nov 12, 2:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 67d 22h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T17:30:00.000+0000
🚨 55.0 business days
🆕
▶
3 Status: Entered Jan 27, 10:00 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-28T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 28, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
3x Labor Added Jan 28, 7:19 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 30
💵
▶
4 Expenses Added Jan 28, 7:33 PM
Expenses Added → Status: Tech Off Site → Status: Completed → Status: Closed
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 24m
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Jan 29, 11:34 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 11:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 9m
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 26m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 54.5 business days (threshold: 2.0 business days)
Exceeded by 52.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 28, 3:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03082460 Labor Open 1 $275.00 Jan 28, 7:19 PM
WL-03082461 Labor Open 2 $0.00 Jan 28, 7:19 PM
WL-03082462 Travel Open 30 $0.00 Jan 28, 7:19 PM
WL-03082470 Expenses Open 1 $0.00 Jan 28, 7:33 PM
WL-03083217 Labor Open 0.016666666666667 $38.00 Jan 29, 11:34 AM

Details