Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302078 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 National Institutes of Health — 10 Center Dr, Bethesda MD, 20892

Sep 5, 2025 → Jan 9, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Jan 9)
⏸ 38d excluded (parts wait + holding)
✓ SLA Met (50d early)
Dispatch 0.0d
Holding 27.3d (excluded)
Coordinators 63.5d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
27.3 days
Coordinators
63.5 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 9, 2026 (50 days early)
📅
90.4 days Total Age
⏱️
63.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
64.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 63.5 days stuck in "Scheduled"
⏱️
Total Delay 64.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
27.3d
Scheduled
63.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 RFosbury - confirmed with Stanislav Sidenko sidenkos@nhlbi.nih.gov Allan Klus onsite Jan 9th at 9 am. 

10/02/2025 RFosbury - emailed Stanislav Sidenko sidenkos@nhlbi.nih.gov proposing Allan Klus onsite Jan 7th at 11 am.

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 79870284 - SN US319B0551
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302078
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 27.8 business days
👷
▶
3 Technician Assigned Oct 14, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-09T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 38d 22h
🚨 64.0 business days
🔧
Status: Tech On Site by Allan Klus Jan 9, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 19h
⏱️
▶
2 2x Labor Added Jan 9, 12:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 20m
💵
▶
2 Expenses Added Jan 9, 5:10 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 4h 55m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Jan 14, 3:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Scheduled
Duration: 63.5 business days (threshold: 2.0 business days)
Exceeded by 61.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 9, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03059473 Labor Open 1.5 $275.00 Jan 9, 12:13 PM
WL-03059474 Labor Open 0.25 $0.00 Jan 9, 12:13 PM
WL-03060142 Expenses Open 1 $0.00 Jan 9, 5:10 PM
WL-03064999 Labor Open 0.016666666666667 $38.00 Jan 14, 3:20 PM

Details