Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302084 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 100 E 77th St, New York NY, 10075

Sep 5, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (25 biz days early)
Active: 12 biz days
Paused: 165 biz days
🕐 Clock stopped: Tech Off Site (May 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 6, 2026
165 business days (not counted)
▶ Clock Running
Status: Scheduled
May 6 → May 22, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 6 Ready for Release ⏸ Paused 165 —
May 6 → May 22 Scheduled ▶ Running 12 12
May 22 → May 22 Tech On Site ▶ Running 0 12
Dispatch 0.4d
Holding 165.0d (excluded)
Coordinators 12.7d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
165.0 days
Coordinators
12.7 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 22, 2026 (39 days early)
📅
177.4 days Total Age
⏱️
165.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 165.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
165.0d
Scheduled
12.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 DMalloy - Reminder email sent to customer for next weeks appointment.  

dmorris6@northwell.edu


05/06/2026 DMalloy -Incoming call from Devon Morris. He agreed to have FSE Vivian on site on Friday 5/22/2026 at 430pm. He advised that for the month of May all appts would need to be Friday after 430pm. Emailed a confirmation. 

dmorris6@northwell.edu


05/06/2026 DMalloy - Called 917.716.6937 for Devon Morris. He advised that he needed to check with his manager to see what dates works best. He stated that he would call me back. Followed up with an email proposing Thursday, May 14, 2026, at 1:00pm or Tuesday May 20, 2026, at 9:00am. 

dmorris6@northwell.edu


05/01/2026 DMalloy - Emailed POC Devon proposing FSE Andre to be onsite on next week Thursday, 5/7/2026 at 2:00pm.  

hlee17@northwell.edu

dmorris6@northwell.edu


02/02/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
PM - US622B0620
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97976229 - SN US622B0620
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302084
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 165.0 business days
📅
▶
3 Dispatch Scheduled May 6, 2:01 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 241d 17h
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🚨 13.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 22, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 23h
🚗
▶
2 Status: Tech Off Site May 22, 5:25 PM
Status: Tech Off Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 10
✔️
Status: Completed by Vivian Hyde May 22, 5:32 PM
From: Tech Off Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Vivian Hyde May 22, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 23m
⏳ 1.7 business days
⏱️
Labor Added May 26, 7:21 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 22, 4:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03236288 Labor Open 1 $0.00 May 22, 5:28 PM
WL-03236289 Labor Open 2 $275.00 May 22, 5:28 PM
WL-03236290 Expenses Open 1 $0.00 May 22, 5:28 PM
WL-03236291 Travel Open 10 $0.00 May 22, 5:28 PM
WL-03237668 Labor Open - $38.00 May 26, 7:21 AM

Details