Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302085 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 100 E 77th St, New York NY, 10075

Sep 5, 2025 → Sep 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 255 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸255d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Sep 15, 2026
255 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Sep 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Sep 15 Ready for Release ⏸ Paused 255 —
Sep 15 → Sep 18 Scheduled ▶ Running 3 3
Sep 18 → Sep 18 Tech On Site ▶ Running 0 3
Dispatch 0.4d
Holding 255.0d (excluded)
Coordinators 3.9d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
255.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Sep 18, 2026 (12 days early)
📅
258.4 days Total Age
⏱️
255.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 412 days old
🚨
Primary Delay 255.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
255.0d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee. No answer and VM not set up for a message to be left. Emailed customer asking if FSE Vivian can be onsite this week Friday 9/18 in the afternoon to complete the PM due by 9/30


08/31/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee. She asked if we can do on tomorrow or Friday after 3pm. Advised that we will attempt to complete on this week Friday. Emailed a confirmation.  

hlee17@northwell.edu


08/10/2026 DMalloy - Follow Up email sent to customer with updated proposed dates for Vivian to be onsite.  

hlee17@northwell.edu


07/17/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee. She asked for a email to be sent with the dates and she will reply. 

hlee17@northwell.edu


Device belongs to Hyesuk in the OR

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 63725851 - SN US814B0303
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 63725851 - SN US814B0303
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302085
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 255.0 business days
📅
▶
4 Dispatch Scheduled Sep 15, 1:09 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 373d 16h
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-18T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 18, 1:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
🚗
Status: Tech Off Site by Vivian Hyde Sep 18, 4:09 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 23m
⏱️
3x Labor Added Sep 18, 4:14 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 10
✔️
▶
2 Status: Completed Sep 18, 4:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Sep 24, 9:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 50m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 18, 2:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03389843 Labor Open 2 $275.00 Sep 18, 4:14 PM
WL-03389844 Labor Open 1.5 $0.00 Sep 18, 4:14 PM
WL-03389845 Travel Open 10 $0.00 Sep 18, 4:14 PM
WL-03397933 Labor Open - $38.00 Sep 24, 9:23 AM

Details