Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 NHPP Cardiology at Midwood — 1384 E 19th Street, Brooklyn NY, 11230
Sep 5, 2025 → Jul 31, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 7 | Created | ▶ Running | 0 | 0 |
| Sep 7 → May 13 | Ready for Release | ⏸ Paused | 170 | — |
| May 13 → Jul 31 | Scheduled | ▶ Running | 54 | 54 |
| Jul 31 → Jul 31 | Tech On Site | ▶ Running | 0 | 54 |
07/13/2026 Rbailey - Rcvd call from 516.382.1476 Sandy. He said We are good on the 31st. Sending email and Advising Planner
07/13/2026 Rbailey - Called 516.382.1476 Spoke with Sandy. He said they will want Friday. Checking to see if FSE can come July 31 @ 10am and will advise
07/10/2026 Rbailey - Rcvd text from Sandy asking for an FU on Monday to discuss date. Replied that I would reach out
07/10/2026 Rbailey - Called 516.382.1476 back to offer the same Date 7/31, but with the earlier time of 10am. Resending email with Update
07/10/2026 Rbailey - Called 516.382.1476 NA Left VM for Sandy NA Left VM for FU. Resending email to offer 7/31 @1pm
07/02/2026 DMalloy - Called 516.382.1476 for Alessandro (Sandy) Nardone to see if we can reschedule the appt scheduled for 7/24 to another date in July due to the FSE not being in the field on that day. No answer. Left a VM for a call back. Following up with an email.
anardone1@northwell.edu
05/13/2026 DMalloy -Email recieved from the customer and he advised that the new location for this device is 1384 E 19th Street Suite #1 Brooklyn, NY 11230 and he will be the POC. Replied acknowledging the update. Proposed we complete the remediations on Friday, July 24, 2026, at 1:30PM.
anardone1@northwell.edu
05/13/2026 DMalloy - Missed call and VM from 516.382.1476 for Alessandro (Sandy) Nardone. He asked for my email to send the new address and contact info for this device. He also advised that he needed it to be scheduled on a Friday after 1pm. Advised once I get the email i will resond with a proposed date and time.
05/11/2026 DMalloy - Missed call and Voicemail from 516.382.1476 for Alessandro (Sandy) Nardone. Spoke with customer, provided the serial number and he advised that he would look in to the device and the POC and give me a call back.
05/07/2026 DMalloy -Called 516.382.1476 for Alessandro (Sandy) Nardone to see if she can help the scheduling of this device. The call went to VM...Left a VM for a call back. Will follow Up with and email.
tng2@northwell.edu
mmatthews1@northwell.edu
hlee17@northwell.edu
04/28/2026 DMalloy -Called (212) 434-6870 for Tammy NG. No answer. Left a VM for a call back.
PMKPIEXEMPT_NR
04/23/2026 Rbailey - Called 212.434.6870 NA Left VM for Tammy for FU
04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.
tng2@northwell.edu
mmatthews1@northwell.edu
hlee17@northwell.edu
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03316586 | Travel | Open | 5 | $0.00 | Jul 31, 6:34 PM |
| WL-03316584 | Labor | Open | 1 | $0.00 | Jul 31, 6:34 PM |
| WL-03316585 | Labor | Open | 2 | $275.00 | Jul 31, 6:34 PM |
| WL-03316583 | Labor | Open | 0.5 | $0.00 | Jul 31, 6:34 PM |
| WL-03316588 | Labor | Open | 1.5 | $0.00 | Jul 31, 6:35 PM |
| WL-03316595 | Travel | Open | 15 | $0.00 | Jul 31, 6:38 PM |
| WL-03319924 | Labor | Open | - | $38.00 | Aug 4, 1:31 PM |