Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302092 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Morristown Medical Center — 100 Madison Ave, Morristown NJ, 07960

Sep 5, 2025 → Jan 22, 2026

✅ Completed
PC Per client agreement
Target: Apr 29, 2026
🕐 Clock stopped: Completed (Jan 22)
⏸ 138d excluded (parts wait + holding)
✓ SLA Met (97d early)
Dispatch 0.0d
Holding 99.3d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
99.3 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 29, 2026 Completed: Jan 22, 2026 (97 days early)
📅
99.4 days Total Age
⏱️
99.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 251 days old
🚨
Primary Delay 99.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
99.3d
Closed
0.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Cever email from McMillen, Justin <Justin.McMillen@atlantichealth.org> advising they complete in house and would like to decline. sending EL

01/13/2025 Rbailey - Called 862.505.7533 Number for Justin McMillen. No Name on VM. Left VM for FU. Resending email for visibility


01/02/2026 Rbailey - Sent 1st Attempt Emails to justin.mcmillen@atlantichealth.org to Confirmed device location

🔧 Work Performed
Exception Letter Process
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 118064299 - SN US425R0117
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302092
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 99.8 business days
👷
▶
3 Technician Assigned Jan 22, 12:55 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 138d 20h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 2:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 47m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 16m

Bottlenecks

Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03075005 Labor Open 0.016666666666667 $38.00 Jan 22, 12:56 PM

Details