Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302102 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 5, 2025 → Jan 27, 2026

✅ Completed
PC Per client agreement
Target: May 30, 2026
🕐 Clock stopped: Completed (Jan 27)
⏸ 142d excluded (parts wait + holding)
✓ SLA Met (123d early)
Dispatch 0.4d
Holding 102.0d (excluded)
Billing 1.9d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
102.0 days
Billing
1.9 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Jan 27, 2026 (123 days early)
📅
102.4 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 251 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
102.0d
Closed
2.3d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold -Attached signed EL

01/21/2026 RArnold -Emailed again for EL to be signed

01/15/2026 RArnold - Per Meghan "Transducer X8-2t F0BHLX was returned to Philips on 11/27/2024 due to color artifact and replaced." Sending El to Tammy to have her sign.

01/08/2026 Rbailey - Sent 1st attempt email to Meghan Matthews mmatthews1@northwell.edu to confirm device locations

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t - IP 103806076 - SN F0BHLX
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302102
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 102.0 business days
👷
▶
4 Technician Assigned Jan 27, 4:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled, Completed
To: Assigned, Scheduled, Completed, Closed
Duration in Previous: 142d 21h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-27T05:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 11:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 22m

Bottlenecks

Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jan 27, 12:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03080474 Labor Open 0.016666666666667 $38.00 Jan 27, 4:59 PM

Details