Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302104 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 5, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (37 biz days early)
Active: 62 biz days
Paused: 62 biz days
🕐 Clock stopped: Tech Off Site (Mar 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 8, 2025
62 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Dec 8 → Mar 10, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 8 Ready for Release ⏸ Paused 62 —
Dec 8 → Mar 10 Scheduled ▶ Running 62 62
Mar 10 → Mar 10 Tech On Site ▶ Running 0 62
Dispatch 0.4d
Holding 62.0d (excluded)
Coordinators 63.0d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
62.0 days
Coordinators
63.0 days
Over SLA
Field Work
1.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Mar 10, 2026 (51 days early)
📅
124.4 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
62.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 62.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
62.0d
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 RArnold -Sent Reminder Email


12/08/2025 RArnold - Meghan confirmed 03/10 @ 9am. dispatching to Vivian.


12/02/2025 RArnold - Called (917) 634-6509 for Megan Matthews. Left a message. Sending email. Vivian 03/09 @ 9am or 03/10 @ 9 am

mmatthews1@northwell.edu


12/02/2025 RArnold - Called (212) 434-3823 for Megan Matthews. Could not leave a message. 

mmatthews1@northwell.edu

🔧 Work Performed
Ultrasound System 5500CV - IP 104943270 - SN USN23P0173
⚠️ Problem Description
Ultrasound System 5500CV - IP 104943270 - SN USN23P0173
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302104
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 62.0 business days
👷
▶
3 Technician Assigned Dec 8, 11:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-10T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 92d 15h
🚨 63.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 10, 10:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 91d 21h
⏱️
▶
2 Labor Added Mar 10, 1:49 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 10
🚗
▶
2 Status: Tech Off Site Mar 10, 1:55 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Mar 10, 6:43 PM
Labor Added → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 4h 47m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Mar 12, 1:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 50m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 10, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03137524 Labor Open 2 $275.00 Mar 10, 1:49 PM
WL-03137529 Labor Open 1 $0.00 Mar 10, 1:51 PM
WL-03137530 Expenses Open 1 $0.00 Mar 10, 1:51 PM
WL-03137531 Travel Open 10 $0.00 Mar 10, 1:51 PM
WL-03138150 Labor Open 2 $0.00 Mar 10, 6:43 PM
WL-03141425 Labor Open 0.016666666666667 $38.00 Mar 12, 1:05 PM

Details