Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302106 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 5, 2025 → Aug 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (30 biz days early)
Active: 64 biz days
Paused: 172 biz days
🕐 Clock stopped: Tech Off Site (Aug 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 15, 2026
172 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
May 15 → Aug 17, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 17 → Aug 18, 2026
1 business day (counted)
Running total: 64 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 15 Ready for Release ⏸ Paused 172 —
May 15 → Aug 17 Scheduled ▶ Running 63 63
Aug 17 → Aug 18 Tech On Site ▶ Running 1 64
Dispatch 0.4d
Holding 172.0d (excluded)
Coordinators 63.3d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
172.0 days
Coordinators
63.3 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 18, 2026 (43 days early)
📅
235.5 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
62.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"
⏱️
Total Delay 62.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
172.0d
Scheduled
63.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
1.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 DMalloy - Reminder email sent to the customer. 

 vberisha1@northwell.edu


05/22/2026 Rbailey - Rcvd email from Valerie Berisha "the system is a mobile system, any date below will do" Sending email advising that FSE will be onsite Aug 17 @930. Dispatching


05/13/2026 DMalloy -First Contact email sent to customer Dan Martin confirming the device location, serial number and proposed a date and time for a visit. 

dmartin13@northwell.edu

dboreland1@northwell.edu

🔧 Work Performed
CX50 - Ultrasound System - IP 57444548 - SN SG81203268
⚠️ Problem Description
CX50 - Ultrasound System - IP 57444548 - SN SG81203268
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302106
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 172.0 business days
👷
▶
4 Technician Assigned May 15, 5:22 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T00:00:00.000+0000, 2026-08-14T04:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T13:30:00.000+0000
⚠️ 5.8 business days
📅
Dispatch Scheduled by Ricky Bailey May 22, 2:06 PM
Scheduled For: 2026-08-17T13:30:00.000+0000
🚨 59.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 17, 10:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 93d 17h
⏱️
3x Labor Added Aug 17, 8:38 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 1.5
💵
▶
2 3x Expenses Added Aug 17, 8:44 PM
3x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 5m
✔️
Status: Completed by Vivian Hyde Aug 17, 8:52 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.4 business days
⏱️
▶
3 Labor Added Aug 19, 2:26 PM
Labor Added → Status: Ready to Bill → Status: Billing Review
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 19, 2:34 PM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Scheduled
Duration: 63.3 business days (threshold: 2.0 business days)
Exceeded by 61.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 17, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03339384 Labor Open 1 $0.00 Aug 17, 8:38 PM
WL-03339385 Labor Open 0.5 $0.00 Aug 17, 8:38 PM
WL-03339386 Labor Open 1.5 $275.00 Aug 17, 8:38 PM
WL-03339398 Expenses Open 1 $0.00 Aug 17, 8:44 PM
WL-03339399 Expenses Open 1 $0.00 Aug 17, 8:44 PM
WL-03339400 Travel Open 10 $0.00 Aug 17, 8:44 PM
WL-03342600 Labor Open - $38.00 Aug 19, 2:26 PM

Details