Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302106 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 62 biz days
Paused: 172 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 15, 2026
172 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
May 15 → Aug 14, 2026
62 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 15 Ready for Release ⏸ Paused 172 —
May 15 → Aug 14 Scheduled ▶ Running 62 62
Dispatch 0.4d
Holding 172.0d (excluded)
On Track
Dispatch
0.4 days
Holding (excluded from total)
172.0 days
Created: Sep 5, 2025 Due: Sep 30, 2026 (47 days left)
📅
234.4 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 342 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
172.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 DMalloy - Reminder email sent to the customer. 

 vberisha1@northwell.edu


05/22/2026 Rbailey - Rcvd email from Valerie Berisha "the system is a mobile system, any date below will do" Sending email advising that FSE will be onsite Aug 17 @930. Dispatching


05/13/2026 DMalloy -First Contact email sent to customer Dan Martin confirming the device location, serial number and proposed a date and time for a visit. 

dmartin13@northwell.edu

dboreland1@northwell.edu

⚠️ Problem Description
CX50 - Ultrasound System - IP 57444548 - SN SG81203268
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302106
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 172.0 business days
👷
▶
4 Technician Assigned May 15, 5:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T00:00:00.000+0000, 2026-08-14T04:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T13:30:00.000+0000
⚠️ 5.8 business days
📅
Dispatch Scheduled by Ricky Bailey May 22, 2:06 PM
Scheduled For: 2026-08-17T13:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 17, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details