Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302112 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Thomas Jefferson University — 233 S 10th St, Philadelphia PA, 19107

Sep 5, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (37 biz days early)
Active: 19 biz days
Paused: 188 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 9, 2026
188 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jun 9 → Jul 8, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 9 Ready for Release ⏸ Paused 188
Jun 9 → Jun 9 Ready for Scheduling ▶ Running 0 0
Jun 9 → Jul 8 Scheduled ▶ Running 19 19
Dispatch 0.4d
Holding 188.0d (excluded)
Coordinators 20.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
188.0 days
Coordinators
20.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 8, 2026 (53 days early)
📅
207.4 days Total Age
⏱️
188.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 188.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
188.0d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
20.0d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/30/2026 ARuby - Sent appointment reminder email to Kara.Rainey@jefferson.edu

06/09/2026 ARuby - Rcvd Kara.Rainey@jefferson.edu confirmed 7/7 @11am sent confirmation email. Dispatching to Jason Yenser for 7/7 @11a


06/09/2026 ARuby - Kara Rainey Kara.Rainey@jefferson.edu 215-955-7100. Updated contact. Kara also provided correct address. Updated address is 132 S. 10th Street, Suite 875, Main Building, Philadelphia PA 19107. Proposed time in the email is not available, proposed 7/7 11am.

6/9/2026 Sramen - found on the location not correct report. I updated the location on the WO. WO was created with the GE Healthcare location not the philips location.

06/09/2026 ALuman - per email reply from Kara Rainey, she confirmed the device and scheduling for 7/7. Looped in planner Autumn to dispatch

06/05/2026 ALuman - tried reaching echo lab again 215-955-7100. no answer left VM. Sent email to Kara kara.rainey@jefferson.edu

05/28/2026 ALuman - called Kara Rainey (POC found from incident WO) 215-955-7100. left VM for Echo lab

04/29/2026 Rbailey - Called 215.518.3797 Spoke with Bill. Advised him that I spoke with Maria and she did not have it and She said they would not be at the Wolf Street location for a couple weeks


04/28/2026 Rbailey - Called 856.905.5762 Spoke with Maria. She checked her device and it is not this Device. 

04/28/2026 Rbailey - Called 215.327.6639 for Jacqueline. NA No Name Left VM for FU


04/28/2026 Rbailey - Called 215.518.3797 Spoke with Bill Rice. He said he has 9 devices and he knows it is not 7 of them but he hasn't checked 2 locations . He said to try Jacquline at Methodist 215.327.6639 or Maria at Jersey 856.905.5762


04/28/2026 Rbailey - Called 609.471.6091 Spoke with Beverly Scarlett. She said that in Sewell they only have the Affiniti


06/30/2026 ARuby - Sent appointment reminder email to Kara.Rainey@jefferson.edu

04/24/2026 Rbailey - Rcvd email from Marlene advising that the Fish Pond device is an Affiniti and not an Epic. Called 215.518.3797 NA No Name. Left VM for Bill Rice. Looking to confirm location of Device


04/22/2026 Rbailey - Called 215.834.2881 NA Left VM for Marlene Vallett as because of ambiguity from Marlene email. it is unclear if this device is at Fish Pond or another one. Left VM for FU


04/17/2026 Rbailey - Spoke with Bill Rice. He advised that he is not seeing the device, but that he needs to confirm the location. Resending email to propose 11am on July 7th


04/17/2026 Rbailey - Called 215.955.6840 NA Rang and Rang. Line disconnected


04/16/2026 Rbailey - Sent 1st Attempt to sandra.ross@jefferson.edu & william.rice@jefferson.edu to propose Jason Yenser July 7 @ 830

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 96414826 - SN US322B0596
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302112
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 188.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby Jun 9, 9:00 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 275d 12h
👷
3 Technician Assigned Jun 9, 9:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-07T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36m
🚨 19.0 business days
⏱️
2x Labor Added Jul 7, 1:16 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 68
⏱️
2x Labor Added Jul 7, 5:28 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5
✔️
Status: Completed by Jason Yenser Jul 8, 10:43 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 29d 1h, 0m
⏱️
2 Labor Added Jul 8, 2:06 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 26m
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 7, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03285610 Labor Open 1.5 $275.00 Jul 7, 1:16 PM
WL-03285611 Travel Open 68 $0.00 Jul 7, 1:16 PM
WL-03286114 Labor Open 1.5 $0.00 Jul 7, 5:28 PM
WL-03286115 Expenses Open 1 $0.00 Jul 7, 5:28 PM
WL-03287253 Labor Open - $38.00 Jul 8, 2:06 PM

Details