Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302113 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 DUPLICATE - Thomas Jefferson — 111 South 11th Street, Philadelphia PA, 19107

Sep 5, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (37 biz days early)
Active: 55 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 17, 2026
152 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Apr 17 → Jul 8, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 8, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 17 Ready for Release ⏸ Paused 152 —
Apr 17 → Jul 8 Scheduled ▶ Running 55 55
Dispatch 0.4d
Holding 152.0d (excluded)
Coordinators 56.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
152.0 days
Coordinators
56.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 8, 2026 (53 days early)
📅
207.4 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
54.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 54.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
152.0d
Scheduled
56.0d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/17/2026 Rbailey - Called 267.463.7704 Spoke with Sandy Ross. She emailed that they would prefer 1pm on the 7th. Confirming other devices and then scheduling


04/16/2026 Rbailey - Sent 1st Attempt to sandra.ross@jefferson.edu & william.rice@jefferson.edu to propose Jason Yenser July 7 @ 830

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 98155970 - SN US822B1400
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302113
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 152.0 business days
👷
▶
3 Technician Assigned Apr 17, 10:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-07T17:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 222d 13h
🚨 55.0 business days
⏱️
3x Labor Added Jul 7, 5:30 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.25, 68
✔️
Status: Completed by Jason Yenser Jul 8, 10:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 82d 0h, 0m
⏱️
▶
2 Labor Added Jul 8, 2:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 13m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 7, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03286122 Labor Open 1.5 $275.00 Jul 7, 5:30 PM
WL-03286123 Labor Open 1.25 $0.00 Jul 7, 5:30 PM
WL-03286124 Travel Open 68 $0.00 Jul 7, 5:30 PM
WL-03287252 Labor Open - $38.00 Jul 8, 2:05 PM

Details