Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302114 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Sep 5, 2025 → Mar 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (53 biz days early)
Active: 35 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 23, 2026
93 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jan 23 → Mar 16, 2026
35 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 23 Ready for Release ⏸ Paused 93 —
Jan 23 → Mar 16 Scheduled ▶ Running 35 35
Dispatch 0.4d
Holding 93.0d (excluded)
Coordinators 35.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
93.0 days
Coordinators
35.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 16, 2026 (75 days early)
📅
128.4 days Total Age
⏱️
93.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 13, 2026
Visit 2 Mar 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Release"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
93.0d
Scheduled
35.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 RArnold -Sent Reminder Email

01/23/2026 RArnold - Ellen confirmed. Dispatching to Andre for 03/13 @ 3 pm

01/23/2026 RArnold - Ellen confirmed device is at main hospital at 4802 10th ave in Brooklyn "Wednesday-Friday starting at 12 and ending ~1:30 for the techs’ lunch or starting at 3" Offered 03/13 @ 3 pm

01/13/2026 RArnold - Emailed Ellen Dexter to confirm SN# and provide location. EDexter@maimo.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
CX50 - Ultrasound System - IP 56731720 - SN SG61203029
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302114
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 93.0 business days
📅
▶
3 Dispatch Scheduled Jan 23, 3:10 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 138d 19h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🚨 35.4 business days
⏱️
▶
2 11x Labor Added Mar 16, 4:12 AM
11x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 51d 12h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 18, 12:19 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 8h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 35.5 business days (threshold: 2.0 business days)
Exceeded by 33.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 13, 3:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03145117 Labor Open 1.5 $0.00 Mar 16, 4:12 AM
WL-03145118 Labor Open 0.5 $0.00 Mar 16, 4:12 AM
WL-03145119 Labor Open 1.5 $275.00 Mar 16, 4:12 AM
WL-03145120 Labor Open 1.5 $0.00 Mar 16, 4:12 AM
WL-03145121 Labor Open 0.25 $0.00 Mar 16, 4:12 AM
WL-03145122 Labor Open 1 $0.00 Mar 16, 4:12 AM
WL-03145123 Expenses Open 1 $0.00 Mar 16, 4:12 AM
WL-03145124 Expenses Open 1 $0.00 Mar 16, 4:12 AM
WL-03145125 Expenses Open 1 $0.00 Mar 16, 4:12 AM
WL-03145126 Travel Open 13 $0.00 Mar 16, 4:12 AM
WL-03145127 Travel Open 22 $0.00 Mar 16, 4:12 AM
WL-03149038 Labor Open 0.016666666666667 $38.00 Mar 18, 12:19 PM

Details