Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302115 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Sep 5, 2025 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (44 biz days early)
Active: 48 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 18, 2026
110 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Feb 18 → Apr 27, 2026
48 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 18 Ready for Release ⏸ Paused 110 —
Feb 18 → Apr 27 Scheduled ▶ Running 48 48
Dispatch 0.4d
Holding 110.0d (excluded)
Coordinators 48.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
110.0 days
Coordinators
48.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 27, 2026 (64 days early)
📅
158.3 days Total Age
⏱️
110.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 24, 2026
Visit 2 Apr 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 110.0 days stuck in "Ready for Release"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
110.0d
Scheduled
48.9d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Received a email back confirming the date. Dispatching Wo to Andre for 04/24 at 12pm and sending a confirmed email back.

02/17/2026 SRobinson- Sent a follow up email to Ellen asking about 04/24 at 12pm.

02/10/2026 SRobinson- Ellen confirmed all information. Proposed 04/24 at 12pm for andre.

02/10/2026 SRobinson- Called Ellen Dexter, 929) 689-0376. She confirmed the 5500CV she will reply to my email about the CX50 once she can confirm it. She stated they would most likely want to scheduled a Wednesday or a Friday at 1pm or after 3pm. Advised I will provide proposed dates once the second device is confirmed. 

02/03/2026 SRobinson- Sendig email to to edexter@maimo.org to confirm and schedule.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
CX50 Ultrasound System - IP 75933041 - SN SG51800088
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302115
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 110.0 business days
📅
▶
3 Dispatch Scheduled Feb 18, 10:17 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 164d 14h
👷
Technician Assigned by Shelby Robinson
Technician: Andre Samuda
🚨 48.3 business days
⏱️
▶
2 7x Labor Added Apr 27, 3:09 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 67d 15h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 30, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 6h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 14m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 48.9 business days (threshold: 2.0 business days)
Exceeded by 46.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 24, 12:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03201723 Labor Open 0.75 $0.00 Apr 27, 3:09 AM
WL-03201724 Labor Open 2 $275.00 Apr 27, 3:09 AM
WL-03201725 Labor Open 0.25 $0.00 Apr 27, 3:09 AM
WL-03201726 Labor Open 0.25 $0.00 Apr 27, 3:09 AM
WL-03201727 Expenses Open 1 $0.00 Apr 27, 3:09 AM
WL-03201728 Expenses Open 1 $0.00 Apr 27, 3:09 AM
WL-03201729 Travel Open 19 $0.00 Apr 27, 3:09 AM
WL-03208638 Labor Open 0.016666666666667 $38.00 Apr 30, 9:11 AM

Details