Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302117 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Sep 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 46 biz days
Paused: 188 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 9, 2026
188 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 14, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 9 Ready for Release ⏸ Paused 188 —
Jun 9 → Aug 14 Scheduled ▶ Running 46 46
Dispatch 0.4d
Holding 188.0d (excluded)
On Track
Dispatch
0.4 days
Holding (excluded from total)
188.0 days
Created: Sep 5, 2025 Due: Sep 30, 2026 (47 days left)
📅
234.4 days Total Age
⏱️
188.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 343 days old
🚨
Primary Delay 188.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
188.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Tuesday, August 25, 2026, at 1pm. Emailed a confitmation.  

edexter@maimo.org


05/27/2026 DMalloy- Email recieved from cusotmer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

⚠️ Problem Description
CX50 Ultrasound System - IP 78417111 - SN SGO1800171
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302117
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 188.0 business days
👷
▶
4 Technician Assigned Jun 9, 9:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-25T04:00:00.000+0000, 2026-08-25T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 275d 12h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-25T17:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 25, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details