Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302117 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Sep 5, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (24 biz days early)
Active: 54 biz days
Paused: 188 biz days
🕐 Clock stopped: Tech Off Site (Aug 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 9, 2026
188 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 25, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 9 Ready for Release ⏸ Paused 188 —
Jun 9 → Aug 25 Scheduled ▶ Running 53 53
Aug 25 → Aug 26 Tech On Site ▶ Running 1 54
Dispatch 0.4d
Holding 188.0d (excluded)
Coordinators 54.0d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
188.0 days
Coordinators
54.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 26, 2026 (35 days early)
📅
241.9 days Total Age
⏱️
188.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 188.0 days stuck in "Ready for Release"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
188.0d
Scheduled
54.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Tuesday, August 25, 2026, at 1pm. Emailed a confitmation.  

edexter@maimo.org


05/27/2026 DMalloy- Email recieved from cusotmer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

🔧 Work Performed
CX50 Ultrasound System - IP 78417111 - SN SGO1800171
⚠️ Problem Description
CX50 Ultrasound System - IP 78417111 - SN SGO1800171
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302117
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 188.0 business days
👷
▶
4 Technician Assigned Jun 9, 9:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-25T04:00:00.000+0000, 2026-08-25T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 275d 12h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-25T17:00:00.000+0000
🚨 54.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 25, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 3h
⏱️
▶
2 4x Labor Added Aug 25, 11:56 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 43m
✔️
Status: Completed by Vivian Hyde Aug 26, 12:04 AM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Aug 27, 10:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 55m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 25, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03352217 Labor Open 0.5 $0.00 Aug 25, 11:56 PM
WL-03352218 Labor Open 2 $275.00 Aug 25, 11:56 PM
WL-03352219 Expenses Open 1 $0.00 Aug 25, 11:56 PM
WL-03352220 Travel Open 5 $0.00 Aug 25, 11:56 PM
WL-03354686 Labor Open - $38.00 Aug 27, 10:55 AM

Details