Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302121 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Reproductive Biology Associates — 1100 Johnson Ferry Rd, ATLANTA GA, 30342

Sep 5, 2025 → Jun 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (40 biz days early)
Active: 37 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 9, 2026
146 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Apr 9 → Jun 2, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 9 Ready for Release ⏸ Paused 146 —
Apr 9 → Jun 2 Scheduled ▶ Running 37 37
Jun 2 → Jun 2 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Holding 146.3d (excluded)
Coordinators 37.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.3 days
Coordinators
37.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 2, 2026 (58 days early)
📅
182.4 days Total Age
⏱️
146.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
35.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 146.3 days stuck in "Ready for Release"
⏱️
Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.3d
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 RArnold - Jennifer requested an afternoon time. Dispatching to Bruce for 06/01 @ 1:30 pm

04/07/2026 RArnold - Jennifer responded to email confirming device. Offer 06/01 @ 8:30 am for Bruce.

03/31/2026 YEspino Emailed Jennifer Howe @ jennifer.howe@rbaivf.com to follow up on the previous email sent to verify the device in question.


03/31/2026 YEspino Called 770-337-7244 to speak to Jennifer to verify the Pm in question. Went to vm so i left a message.


03/25/2026 YEspino Called 770-337-7244 to speak to Jennifer Howe to verify the Pm in question. Went to vm so i left a message.


03/19/2026 Rbailey - Sent 1st Attempt reminder to jennifer.howe@rbaivf.com to confirm device

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 87657174 - SN US721D1326
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302121
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 146.8 business days
👷
▶
3 Technician Assigned Apr 9, 8:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-01T17:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 215d 14h
🚨 37.0 business days
🔧
Status: Tech On Site by Bruce Ballard Jun 1, 8:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 12h
⏱️
▶
2 6x Labor Added Jun 1, 8:31 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⏱️
▶
2 2x Labor Added Jun 2, 9:29 AM
2x Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 55m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Jun 1, 1:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03244661 Labor Open 1 $0.00 Jun 1, 8:31 PM
WL-03244662 Labor Open 2 $275.00 Jun 1, 8:31 PM
WL-03244663 Labor Open 1 $0.00 Jun 1, 8:31 PM
WL-03244664 Expenses Open 1 $0.00 Jun 1, 8:31 PM
WL-03244665 Travel Open 19 $0.00 Jun 1, 8:31 PM
WL-03244666 Travel Open 19 $0.00 Jun 1, 8:31 PM
WL-03245215 Labor Open - $0.00 Jun 2, 9:29 AM
WL-03245217 Labor Open - $38.00 Jun 2, 9:30 AM

Details