📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010
Sep 5, 2025 → Jun 29, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (22 biz days early)
Active: 18 biz days
Paused: 183 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸183d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jun 2, 2026
183 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 19, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Jun 24, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 24 → Jun 29, 2026
3 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Sep 5, 2025Completed: Jun 29, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Jun 2
Ready for Release
⏸ Paused
183
—
Jun 2 → Jun 19
Scheduled
▶ Running
12
12
Jun 19 → Jun 19
Entered
▶ Running
0
12
Jun 19 → Jun 24
Ready for Scheduling
▶ Running
3
15
Jun 24 → Jun 29
Scheduled
▶ Running
3
18
Jun 29 → Jun 29
Tech On Site
▶ Running
0
18
Dispatch0.0d
Holding183.3d (excluded)
Coordinators19.3d
Field Work0.5d
Billing0.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
183.3 days
Coordinators
19.3 days
Over SLA
Field Work
0.5 days
Billing
0.4 days
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: Jun 29, 2026 (31 days early)
📅
201.4 daysTotal Age
⏱️
183.3d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
14.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay183.3 days stuck in "Ready for Release"
⏱️
Total Delay14.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
183.3d
Scheduled
16.3d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/24/2026 ARuby - Rcvd email from raflores@childrensnational.org advising he can do mon. 6/29 3p or after. Dispatching to allan
06/24/2026 ALuman - called Rafael (202) 476-5593. No answer, left VM. Sent follow up email to Rafael to propose scheduling for 6/29
06/18/2026 ARuby - Called Rafael Flores (202) 476-5593 VM/Lm sent email to raflores@childrensnational.org asking to move this to 6/25 @2p so we can fit a tempus site on monday He advised he had availibility the 26th. I proposed the 29th.
06/02/2026 ARuby - rcvd email from Rafael Flores raflores@childrensnational.org confirming 6/22 @ 1:30pm.
06/02/2026 ALuman - called Rafael Flores (202) 476-5593. No answer, left VM. sent follow up email to lock in PM for 6/22 @ 1:30pm
05/27/2026 ALuman - sent follow up email to Rafael Flores raflores@childrensnational.org to propose 6/22 @1:30pm for PM
05/20/2026 ALuman - sent follow up email to Rafael Flores raflores@childrensnational.org to propose 6/22 @1:30pm for PM
03/27/2026 - ARuby - received email from Rafael Flores - raflores@childrensnational.org advising device is located at main campus, he'd need a specific date/time to make available. Sent email propsing date and time for FSE to come onsite.
03/20/2026 - ARuby - First Contact email sent to customer Rafael Flores to confirm the device location, and serial number. raflores@childrensnational.org
🔧Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for TGC Slider 2 does not operate correctly. Device is returned to service.
🔍Technician Findings
N/A
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 103853792 - SN US523B2051
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jul 8, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📞
Live Call_ Left Message
Completed Jun 24, 2026
06/24/2026 ALuman - called Rafael (202) 476-5593. No answer, left VM. Sent follow up email to Rafael to propose scheduling for 6/29
📧
Left Voicemail
Completed Jun 18, 2026
06/18/2026 ARuby - Called Rafael Flores (202) 476-5593 VM/Lm sent email to raflores@childrensnational.org asking to move this to 6/25 @2p so we can fit a tempus site on monday
📞
Live Call_ Left Message
Completed Jun 2, 2026
06/02/2026 ALuman - called Rafael Flores (202) 476-5593. No answer, left VM. sent follow up email to lock in PM for 6/22 @ 1:30pm
📅
WO-01302122 - PM - DD: 7/30/2026 - - Ultrasound - Washington - Children's National Medical Center
Jun 29, 2026 3:00pm – 5:00pm
Work Order: WO-01302122
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12953019
Location: Children's National Medical Center
Address: 111 Michigan Ave NW, Washington, DC 20010
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US523B2051
Contact Name: Rafael Flores
Contact Phone: (
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302122
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM