Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302124 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montgomery County Clinic — 9850 Key West Ave., Rockville MD, 20850

Sep 5, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (34 biz days early)
Active: 34 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Jul 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 21, 2026
176 business days (not counted)
23d
▶ Clock Running
Status: Scheduled
May 21 → Jun 25, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jul 13, 2026
11 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 21 Ready for Release ⏸ Paused 176 —
May 21 → Jun 25 Scheduled ▶ Running 23 23
Jun 25 → Jun 25 Entered ▶ Running 0 23
Jun 25 → Jul 13 Scheduled ▶ Running 11 34
Jul 13 → Jul 13 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Holding 176.3d (excluded)
Coordinators 36.0d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.3 days
Coordinators
36.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 13, 2026 (48 days early)
📅
210.4 days Total Age
⏱️
176.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
33.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 176.3 days stuck in "Ready for Release"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
176.3d
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 SRobinson- Created follow up WO as requested. (WO-01392047)

05/21/2026 ARuby - Rcvd email from Rafael raflores@childrensnational.org provided new locations for devices and advised dates to schedule. Dispatching Allan Klus for July 13@ 10a. Device is on the 4th floor.

05/20/2026 ALuman - sent follow up email to raflores@childrensnational.org to confirm and schedule

04/29/2026 - ARuby -First contact email attempt to raflores@childrensnational.org proposing dates for Allan Klus to come onsite

🔧 Work Performed
Arrived on site, found that this machine is not located at this site. Requesting a follow up with the corrected address/location.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 65615723 - SN US415B0807
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302124
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 176.8 business days
👷
▶
3 Technician Assigned May 21, 11:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-13T14:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 257d 18h
🚨 24.0 business days
🆕
▶
3 Status: Entered Jun 25, 11:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-13T14:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 13, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 22h
⏱️
▶
2 2x Labor Added Jul 13, 10:22 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 16m
🚗
Status: Tech Off Site by Allan Klus Jul 13, 10:27 AM
From: Completed
To: Tech Off Site
Duration in Previous: 3m
🚗
Travel Added Jul 13, 1:06 PM
Type: Travel
Status: Open
Qty: 82
💵
2x Expenses Added Jul 13, 1:16 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus Jul 13, 3:53 PM
From: Tech Off Site
To: Closed
Duration in Previous: 5h 25m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jul 15, 12:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Timothy Amburgey Jul 16, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10m
🧾
Invoice Created Jul 17, 4:28 PM
Invoice Number: SM-267490

Bottlenecks

Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 13, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
SM-267490

Work Details (6)

Name Type Status Qty Amount Date
WL-03291771 Labor Open 2 $0.00 Jul 13, 10:22 AM
WL-03291772 Labor Open 0.5 $0.00 Jul 13, 10:22 AM
WL-03291914 Travel Open 82 $0.00 Jul 13, 1:06 PM
WL-03291926 Expenses Open 1 $0.00 Jul 13, 1:16 PM
WL-03291927 Expenses Open 1 $0.00 Jul 13, 1:16 PM
WL-03294798 Labor Open - $38.00 Jul 15, 12:57 PM

Details