📍 Children's National Medical Center- Taneytown — 4200 Wisconsin Ave, Washington DC, 20010
Sep 5, 2025 → Jul 14, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (33 biz days early)
Active: 35 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 21, 2026
176 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
May 21 → Jul 14, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025Completed: Jul 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 21
Ready for Release
⏸ Paused
176
—
May 21 → Jul 14
Scheduled
▶ Running
35
35
Jul 14 → Jul 14
Tech On Site
▶ Running
0
35
Dispatch0.0d
Holding176.3d (excluded)
Coordinators36.0d
Field Work0.5d
Billing1.2d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
176.3 days
Coordinators
36.0 days
Over SLA
Field Work
0.5 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jul 14, 2026 (47 days early)
📅
211.4 daysTotal Age
⏱️
176.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
35.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay176.3 days stuck in "Ready for Release"
⏱️
Total Delay35.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
176.3d
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/09/2026 ARuby - Called Rafael flores 202-476-5593 to see if this can be moved up. He said that will be fine for 7/12. He will not be there that day, but he said allan can just let the front desk know he is there for a PM and the device is on the 4th floor. Sent confirmation email raflores@childrensnational.org. Updated scheduled date/time.
05/21/2026 ARuby - Rcvd email from Rafael raflores@childrensnational.org provided new locations for devices and advised dates to schedule. Dispatching Allan Klus for July 16th @ 9:30a. Device is on the 4th floor.
05/20/2026 ALuman - sent follow up email to raflores@childrensnational.org to confirm and schedule
04/29/2026 - ARuby -First contact email attempt to raflores@childrensnational.org proposing dates for Allan Klus to come onsite
🔧Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the monitor arm does not stay raised. Device is returned to service.
🔍Technician Findings
N/A
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 72792291 - SN US717B0908
📞Call Description
PM - Contract - BG Required PM
📋
Spoke with Contact
Completed Jul 9, 2026
07/09/2026 ARuby - Called Rafael flores 202-476-5593 to see if this can be moved up. He said that will be fine for 7/12. He will not be there that day, but he said allan can just let the front desk know he is there for a PM and the device is on the 4th floor. Sent confirmation email raflores@childrensnational.org. Updated scheduled date/time.
📅
WO-01302125 - PM - DD: 8/30/2026 - - Ultrasound - Washington - Children's National Medical Center- Taneytown
Jul 14, 2026 9:00am – 11:00am
Work Order: WO-01302125
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13254302
Location: Children's National Medical Center- Taneytown
Address: 4200 Wisconsin Ave, Washington, DC 20010
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US717B0908
Contact Name: Rafael Flores
Contac
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302125
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM