Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302126 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Morningside — 440 West 114th Street Suite 410, New York NY, 10025

Sep 5, 2025 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 8, 2026
✓ SLA Met (12 biz days early)
Active: 57 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 29, 2025
76 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Dec 29 → Mar 23, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 29 Ready for Release ⏸ Paused 76 —
Dec 29 → Mar 23 Scheduled ▶ Running 57 57
Dispatch 0.4d
Holding 76.0d (excluded)
Coordinators 57.7d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
76.0 days
Coordinators
57.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 8, 2026 Completed: Mar 23, 2026 (16 days early)
📅
133.4 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
59.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 19, 2026
Visit 2 Mar 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
76.0d
Scheduled
57.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 RArnold - Sent Reminder Email

12/29/2025 RArnold - Called (973) 986-6742 for Jamie. He confirmed the SN#. HE requested a Thursday. 03/19 @ 3 pm for Andre. 

Mount Sinai Morningside

440 West 114th Street Suite 410

New York, NY 10025


12/22/2025 RArnold - Emailed Jamie for an update on confirming SN#, location and scheduling.

12/16/2025 RArnold - Emailed Jamie for an update

12/09/2025 RArnold - Called (973) 986-6742 for Jamie. Left a message. Sending emial. 


12/03/2025 RArnold - Called (973) 986-6742 for Jaime Calero. He asked that I send him an email with the SN#.

Andre 03/18 @ 9am or 03/19 @ 2 pm

jaime.calero@mountsinai.org

🔧 Work Performed
Completed pm
🔍 Technician Findings
X5-1c F0HF6D FAILED TESTING
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117742835 - SN US325B1086
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302126
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 76.0 business days
👷
▶
3 Technician Assigned Dec 29, 1:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-19T19:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 113d 18h
🚨 57.4 business days
⏱️
7x Labor Added Mar 23, 4:33 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.25, 1, 27
✔️
▶
2 Status: Completed Mar 23, 4:46 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
⏱️
Labor Added Mar 26, 11:29 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 11:52 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 7h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 50m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 57.7 business days (threshold: 2.0 business days)
Exceeded by 55.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 19, 3:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03154873 Labor Open 2 $275.00 Mar 23, 4:33 AM
WL-03154874 Labor Open 2 $0.00 Mar 23, 4:33 AM
WL-03154875 Labor Open 0.25 $0.00 Mar 23, 4:33 AM
WL-03154876 Expenses Open 1 $0.00 Mar 23, 4:33 AM
WL-03154877 Expenses Open 1 $0.00 Mar 23, 4:33 AM
WL-03154878 Expenses Open 1 $0.00 Mar 23, 4:33 AM
WL-03154879 Travel Open 27 $0.00 Mar 23, 4:33 AM
WL-03160562 Labor Open 0.016666666666667 $38.00 Mar 26, 11:29 AM

Details