Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302127 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025

Sep 5, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (31 biz days early)
Active: 23 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 12, 2026
169 business days (not counted)
23d
▶ Clock Running
Status: Scheduled
May 12 → Jun 15, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 12 Ready for Release ⏸ Paused 169 —
May 12 → Jun 15 Scheduled ▶ Running 23 23
Dispatch 0.4d
Holding 169.0d (excluded)
Coordinators 23.4d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
169.0 days
Coordinators
23.4 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 15, 2026 (45 days early)
📅
192.4 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
169.0d
Scheduled
23.4d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/12/2026 DMalloy - Called 212.523.2726 for Sheryl Mummford. Spoke with customer and proposed for Andre to be onsite on Wednesday, 6/10/2026 at 10:00am. Sent email. 

sheryl.mumford@gehealthcare.com


02/27/2026 RArnold - Customer requests scheduling closer to the Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97472762 - SN US522B1487
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302127
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 169.0 business days
📅
▶
3 Dispatch Scheduled May 12, 5:01 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 20h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🚨 23.9 business days
⏱️
▶
2 6x Labor Added Jun 15, 5:08 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 0h, 0m
⏱️
Labor Added Jun 16, 7:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 8m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 23.4 business days (threshold: 2.0 business days)
Exceeded by 21.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 10, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03261260 Labor Open 2 $0.00 Jun 15, 5:08 PM
WL-03261261 Labor Open 0.5 $0.00 Jun 15, 5:08 PM
WL-03261262 Labor Open 2 $275.00 Jun 15, 5:08 PM
WL-03261263 Expenses Open 1 $0.00 Jun 15, 5:08 PM
WL-03261264 Expenses Open 1 $0.00 Jun 15, 5:08 PM
WL-03261265 Travel Open 22 $0.00 Jun 15, 5:08 PM
WL-03261745 Labor Open - $38.00 Jun 16, 7:15 AM

Details