Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302128 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025

Sep 5, 2025 → Jul 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (25 biz days early)
Active: 12 biz days
Paused: 207 biz days
🕐 Clock stopped: Completed (Jul 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸207d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jul 8, 2026
207 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 26, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jul 8 Ready for Release ⏸ Paused 207 —
Jul 8 → Jul 26 Scheduled ▶ Running 12 12
Dispatch 0.4d
Holding 207.0d (excluded)
Coordinators 12.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
207.0 days
Coordinators
12.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 26, 2026 (35 days early)
📅
219.4 days Total Age
⏱️
207.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 207.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
207.0d
Scheduled
12.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/15/2026 DMalloy - Reminder email sent to the customer regarding next weeks visit.  

sheryl.munford@gehealthcare.com


07/08/2026 DMalloy - Called 212.523.2726 for Sheryl Munford. Spoke wth Sheryl and she agreed to have FSE Philmon onsite on 7/23/2026 at 9:00am. Emailed a confirmation.  


06/24/2026 DMalloy - Email sent to customer Sheryl Mumford proposing FSE Vivian Hyde be onsite on Tuesday, June 30, 2026, at 9:00am or Thursday, July 9, 2026, at 9:00am.  

sheryl.munford@gehealthcare.com


04/03/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Ultrasound Transducer PM F0D1Y4
🔍 Technician Findings
Ultrasound Transducer PM F0D1Y4
⚠️ Problem Description
Transducer, X8-2t - IP 107066455 - SN F0D1Y4
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302128
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 207.0 business days
📅
▶
4 Dispatch Scheduled Jul 8, 2:23 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 304d 18h
👷
Technician Assigned by Deon Malloy
Technician: Philmon Mehari
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-23T13:00:00.000+0000
🚨 13.0 business days
⏱️
3x Labor Added Jul 24, 2:10 PM
Type: Labor
Status: Open
Qty: 2, 1.5, 0.75
🚗
2x Travel Added Jul 24, 4:25 PM
Type: Travel
Status: Open
Qty: 30
⏳ 0.9 business days
✔️
Status: Completed by Philmon Mehari Jul 26, 12:12 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 9h, 0m
⏳ 2.0 business days
⏱️
Labor Added Jul 28, 12:48 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 28, 12:58 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 23, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03306246 Labor Open 2 $0.00 Jul 24, 2:10 PM
WL-03306247 Labor Open 1.5 $0.00 Jul 24, 2:10 PM
WL-03306248 Labor Open 0.75 $275.00 Jul 24, 2:10 PM
WL-03306584 Travel Open 30 $0.00 Jul 24, 4:25 PM
WL-03306585 Travel Open 30 $0.00 Jul 24, 4:25 PM
WL-03310357 Labor Open - $38.00 Jul 28, 12:48 PM

Details