Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302131 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 WellSpan Chambersburg Hospital — 112 N 7th St, Chambersburg PA, 17201

Sep 5, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 58 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 20, 2026
112 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 21, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 43 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Apr 22 → May 13, 2026
15 business days (counted)
Running total: 58 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 18, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
May 18 → May 18, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: May 18, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 20 Ready for Release ⏸ Paused 112 —
Feb 20 → Apr 21 Scheduled ▶ Running 42 42
Apr 21 → Apr 22 Entered ▶ Running 1 43
Apr 22 → May 13 Assigned ▶ Running 15 58
May 13 → May 18 Ready for Release ⏸ Paused 3 —
May 18 → May 18 Scheduled ▶ Running 0 58
Dispatch 1.7d
Holding 116.0d (excluded)
Coordinators 60.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
116.0 days
Coordinators
60.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 18, 2026 (43 days early)
📅
173.4 days Total Age
⏱️
112.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
57.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 112.0 days stuck in "Ready for Release"
⏱️
Total Delay 57.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
116.0d
Scheduled
44.0d / 2.0d SLA
Assigned
16.0d / 0.5d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 ARuby - dispatching WO to Jason Yenser. Jason confirmed with Jessica Mowen


05/13/2026 Rbailey - Called 717.267.3000 Xfer'd to Labor and Delivery. Spoke with girl who advised that Jessica (Jess) had left and Xfer'd me to her Ext. It was the same as 717.262.4673. Sending email to propose new Date 5/18 @930

jmowen@wellspan.org


05/13/2026 Rbailey - Called 717.262.4673 for Jessica. NA . No Name on VM. Left VM for FU


05/08/2026 ARuby - called 717.267.3000 Jessica Mowen xfer to biomed VM disconnected. called back xfer to Labor & Delivery, Spoke with Jamie. She took my message and said Jessica will call me back. sent FU email to jmowen@wellspan.org for visability


04/22/2026 - ARuby - Assigning WO to Jason.


04/21/2026 - ARuby - Device needs rescheduled. Sent email to jmowen@wellspan.org to reschedule.


02/20/2026 RFosbury Jessica Mown confirmed Jason onsite April 20th, 10:30am

02/20/2026 Rbailey - Called 717.267.3000 Xfer'd to Labor and Delivery. Spoke with girl who advised that Jessica (Jess) is still there. Checking with Planner on Date and then resending email for visibility


02/20/2026 Rbailey - Called 717.262.4673 NA . No Name on VM. Left VM for FU


02/09/2026 Rbailey - Sent 1st attempt email to Jessica Mowen jmowen@wellspan.org to confirm device location

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
ClearVue 850 Ultrasound System - IP 76889045 - SN SZ61861641
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302131
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 112.0 business days
📅
▶
3 Dispatch Scheduled Feb 20, 11:13 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 166d 15h
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🚨 43.0 business days
🆕
Status: Entered by Autumn Ruby Apr 21, 5:06 PM
From: Scheduled
To: Entered
Duration in Previous: 60d 4h
👷
▶
2 Technician Assigned Apr 22, 8:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Autumn Ruby
From: Entered
To: Assigned
Duration in Previous: 15h 26m
🚨 16.0 business days
✅
Status: Ready for Release by Rebecca Arnold May 13, 9:27 AM
From: Assigned
To: Ready for Release
Duration in Previous: 21d 0h
⏳ 4.0 business days
👷
▶
3 Technician Assigned May 18, 10:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-18T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 1h
⏱️
5x Labor Added May 18, 5:11 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 125
✔️
Status: Completed by Jason Yenser May 18, 6:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7h 57m, 0m
⏱️
Labor Added May 19, 9:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 19, 9:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 2m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 8h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 18, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03230531 Labor Open 3 $0.00 May 18, 5:11 PM
WL-03230532 Labor Open 1.5 $275.00 May 18, 5:11 PM
WL-03230533 Labor Open 3 $0.00 May 18, 5:11 PM
WL-03230534 Travel Open 125 $0.00 May 18, 5:11 PM
WL-03230535 Travel Open 125 $0.00 May 18, 5:11 PM
WL-03231111 Labor Open 0.016666666666667 $38.00 May 19, 9:26 AM

Details